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CONTACT US

Support Services
(209)946-2541
Scott Heaton
sheaton@pacific.edu

FAMIS Frequently Asked Questions

  1. Why can't I log onto FAMIS?
    • The Oracle Server may be down and should be back up shortly OR you have not been issued a username and password. 
  2. I need this done right away, wouldn't it be easier if I just called Support Services?
    • No. FAMIS is monitored constantly during business hours. In order to track your request and ensure that it is received and processed in a timely matter, a request must be submitted. Exceptions would be emergencies.
  3. How do I know you received my request?
    • In your personal FAMIS page, your request will show "accepted" once it has been checked and assigned by Support Services staff.  
  4. Why cant students access FAMIS?
    • At this time, students will not be issued a user name and password directly to FAMIS but can submit requests through  Housing.
  5. I need to place a request, but the person in my office who usually does it is gone. What can I do?
    • Another person within your office must submit a  FAMIS application for approval. The approval process should take no more than one full business day.
  6. When/how can I see how much my request costs?
    • Billing for FAMIS posts to Banner at the end of each month for completed requests. Support Services double checks billing codes to ensure the proper departments are being billed. Most Preventive maintenance issues are not billed outside of Support Services.
  7. Why cant everybody access FAMIS?
    • Access to FAMIS is determined by the management of each individual department and granted with their signature only.
  8. I need to add or change something, should I make another FAMIS request?
    • No. You can submit your changes in an e-mail to  Cynthia Wilson or   Kim Turner. Make sure that you reference the Service Request number so they can route it accordingly.
  9. How much of a notice do you require for special events?
    • To ensure proper staffing and necessary equipment availability, five business days is required for any event. Failure to give proper notice may accrue additional fees.
  10. What if it is an emergency?
  11. What type of request would not be  billed to my department?
    • Any type of repair that would be considered part of preventive maintenance or normal wear within Pacific owned buildings and property.
  12. Who do I contact if I have other questions?
    • Support Services administrative personnel would be happy to answer any additional questions you may have. You can contact them at 946-2541 or send e-mails directly to  Kim Turner - Information Broker/Data Steward.