Tom McInerney and Shannon Culver are Pacific's Lock Shop crew and process well over 1,000 Service Requests for keys and lock changes each year. They are responsible for cutting all keys, installing, repairing and rekeying all locks, as well as maintaining and issuing keys, card lock processing and Videx maintenance and monitoring.
To request keys from the Lock Shop you must submit a Service Request through FAMIS. Your request must include the name and 988# of each individual obtaining a key.
Please allow a minimum of two working weeks for your request to be processed, keeping in mind that at the beginning of every scholastic year, the requests may take more time as they need to accommodate new students, faculty and staff.
Once a key is completed, an e-mail is sent informing the requestor. The person that the key is assigned to must bring a picture ID to the main office at Support Services and sign out for that key. From that point forward, the assignee or their department is responsible and liable for that key until it is returned to Support Services and signed back in.
Lost Keys, Lock-outs and Emergencies
Students, if you are locked out of your room you must contact your RA or Public Safety to regain access. If you have lost or broken your key, contact Housing to request a new key. Please be advised that having a new key made may incur a charge to you.
Staff and Faculty, when you find that you are locked out of your classroom/office, please contact Public Safety for admittance.
After hour emergencies will be handled by Public Safety.