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Benefit Providers

For information about Pacific’s benefits, you may contact the Benefit Resource Center at 866.468.7272 or via email at 4ourbrc@kpcom.com (when emailing please indicate you are an employee of University of the Pacific.) If you need further benefits assistance or have questions about enrollment, please contact Human Resources at employee_benefits@pacific.edu.

Benefit Company

Phone Number

Web Address

Kaiser HMO Kaiser Permanente   1.800.464.4000 www.kp.org
Kaiser HMO HD/w HSA  1.800.464.4000 www.kp.org
Kaiser Health Savings Account  (HSA) 1.877.761.3399 www.kp.org/healthexpense 
Kaiser Chiropractic Services through ASH  1.800.678.9133 http://ashlink.com/ash/kp
Pacific EPO 1.888.212.1231 www.deltahealthsystems.com
Pacific PPO 1.888.212.1231  www.deltahealthsystems.com
Pacific PPO HD/w HSA 1.888.212.1231 www.deltahealthsystems.com  
Health Savings Account (HSA)-Pacific Plan 1.800.357.6246 http://www.hsabank.com/hsabank/members  
Pacific Plan 24/7 Advice Nurse 1.855.265.7259 www.deltahealthsystems.com  
WellDyne Rx Pharmacy 1.888.479.2000  www.mywdrx.com 
Dameron Ambulatory Care Center-Primary Physician Group 1.209.944.5410  
Vision Plan –Choice Network 1.800.877.7195 www.vsp.com
Delta Dental Plan - PPO Delta Dental  1.800.765.6003  www.deltadentalins.com
DeltaCare USA - DHMO Delta Dental   1.800.422.4234 www.deltadentalins.com
PlushCare 1.866.460.6205 www.plushcare.com
Delta Health Services-Flex Services 1.888.478.7331 https://hrbenefitsdirect.com/Delta/signIn.aspx
Sun Life Basic Life Insurance Sun Life  1.800.247.6875  Review on-line
Sun Life Voluntary Life Insurance Sun Life   1.800.247.6875 Review on-line
Voluntary Short-Term Disability Matrix  1.877.202.0055 www.matrixabsence.com
Sun Life Long-Term Disability Sun Life   1.800.247.6875 Review on-line
Employee Assistance Plan (EAP) Sun Life-ComPsych   1.877.595.5281 www.guidanceresources.com
UNUM Whole Life and Accident Insurance 1.800.275.8686 www.unum.com
Long Term Care Long Term Care Partners and Insurance Services 1.650.306.0240 http://debrarauser.ltcfp.com
Pacific’s Group Retirement Annuity (GRA) Plan – 403(b) TIAA   1.800.842.2776 www.tiaa-cref.org/pacific
Voluntary Group Supplemental Retirement Annuity (GSRA) Plan - 403(b) 1.800.842.2776 www.tiaa-cref.org/pacific
Emergency Travel Assistance Sun Life-Assist America  1.800.872.1414 (within the U.S.) 1.301.656.4152 (outside the U.S.) www.assistamerica.com
Identity Theft Protection Sun Life-Assist America SecurAssist 1.877.409.9597  www.securassist.com/sunlife