Computer Policy for Support:
Though the Customer Support Center will attempt to resolve all reported issues, they may be limited by the type of technology involved. For example, it may not be possible to upgrade software with computers without CD-ROM drives. Therefore, computer support configurations for support have been developed. Computers must meet a minimum configuration and fall within the recommended standards to be fully supported. View minimum support requirements.
Information regarding specific applications or services may be found at the Frequently Asked Questions.
Who to contact:
If you are experiencing problems with your worktation, contact Customer Support Center (CSC) Helpdesk or your Technical Support Provider. CSC is staffed from 7:30am - 8:00pm Mon - Fri & Weekends 12noon - 5:00pm. Emergency support is available after hours. CSC can be reached by phone at (209) 946-7400 or by email the Helpdesk
Some departments have technical support located within the unit. Faculty and staff can contact their supervisor or CSC to determine the support structure for their unit.
What to expect:
If you send an e-mail, you will be contacted by a CSC technician with a response time dependent upon the severity of the problem. When you call CSC a technician should answer the phone. If call volume is unusually high, your call may be transferred to voicemail. Please leave a message as this voicemail is checked many times throughout the day.