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CONTACT US

Office of Information Technology
CSC Helpdesk: 209.946.7400
helpdesk@pacific.edu
Raymond Great Common Room
Hours: 7:00am - 6:00pm Mon - Fri

VoIP at Pacific

VoIP is an acronym for Voice over Internet Protocol. This technology converts voice signals to data packets and delivers them over PacificNet. Currently, the VoIP deployment consists of approximately 1,200 IP phones covering the Stockton and Sacramento campuses. VoIP also includes services such as the ability to manage email and voicemail from the same interface, and control certain voicemail and phone features from the web.

Flexibility and easy installation of telephone services are both key in Pacific’s voice network. A network connection can be used to connect a telephone or a computer, and in some cases, OIT can install telephones in areas that would otherwise need additional wiring. By moving to VoIP Pacific will be able to:

  • Use the same network infrastructure for voice and data.
  • Replace the outdated Avaya phone switch.
  • Give Users the ability to create speed dials, address books, filter calls and forward calls from a web interface.
  • Give Users the ability to configure their extension to simultaneously ring multiple devices at the same time (ex. home, work, cell phone numbers.)
  • Make & receive phone calls using software on the desktop (limited deployment).
  • Conduct 2-way video conferences from desktops (limited deployment).
  • Obtain voicemail and email from the same interface or a Blackberry device (Unified Messaging).

Pacific will also implement other services as part of the project, including:

  • Fax Server: Send & receive faxes from desktops.
  • Presence: Instantly know whether a person is available and the best way to reach them (ex. by phone, instant messaging, video or audio.)
  • Meeting Place: Conduct multi-party video, web, & audio conferencing from desktops.
  • Enhanced 911: Automatically track & send location info to 911 dispatch centers.

Aside from the increased communication and efficiency gained from Presence applications and Unified Messaging, VoIP puts Pacific in a better position to recover from disasters and increase the level of service availability through fail over and standby systems.

Please contact the Customer Support Center (209-946-7400) if you have questions.