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Stockton Helpdesk - 209.946.7400
Hours: 7:30 am - 6:30 pm Mon - Fri
Sacramento Helpdesk - 916.739.7325
Hours: 8:00 am – 6:30 pm Mon - Fri
San Francisco Helpdesk - 415.929.6514
7:30 am - 5:30 pm Mon -Fri. Night Clinic Mon & Thu until 8:00 p.m.

Business Office - 209.946.7371
Hours: 8:00 am - 5:00 pm Mon - Fri

Technical Service Providers

What are Technical Support Providers?

In order to ensure that discipline specific support is available to schools and units across all three campuses, Pacific Technology partners with individuals that are are collectively known as Technical Support Providers (TSPs). As a group, TSPs are uniquely suited to provide focused computing support across the University. You can find a list of the TSPs and their supported areas here.

TSPs support unit technology, including discipline specific applications, local instructional technology, unit labs, desktops (both non-standard and standard as required) and/or local and co-located servers. In addition, TSPs support the use of centrally provided technology as it applies to their constituencies. Because 'TSP' is not a job description and those considered TSPs may have a wider array of duties, the following responsibilities are intended to clarify the meaning and intent of this function:

  • Communicate unit technology needs and initiatives to Pacific Technology and other TSPs
  • Communicate Pacific Technology initiatives to unit constituencies
  • Act as a liaison between Pacific Technology and unit constituency. The liaison work includes:
    • Working with Pacific Technology and other TSPs on desktop technology initiatives that can be used University-wide (ex. Desktop Firewall, Imaging Software, Anti-Virus, etc.)
    • Assisting Pacific Technology in understanding the needs of the University's units Gathering requirements from University units for new technology when appropriate
    • Communicating the University's technology policies, strategic direction and initiatives to the user base
    • Communicating downtime requests and maintenance windows to unit constituency and helping determine which dates and times will cause the least impact
    • Assisting with unit testing of new technology as appropriate
  • As technical administration duties are distributed, perform some aspect of account management to include the management of resources and security roles
  • Participate in and support the rollout of centralized services, including:
    • Customizing and distributing notification for unit's constituency
    • Assisting individuals in the unit to assimilate required changes
    • Training unit members as necessary to make the rollout successful
    • Where possible, contribute additional documentation
    • Take opportunities for improvement back to OIT and the TSP group

Expectations for TSPs

  • Participate in regularly scheduled meetings and communications
  • Use HEAT incident tracking database for problem reporting
  • Obtain training and/or tools from Pacific Technology as applicable
  • Seek appropriate certifications (ex. A+, MOUS) for providing support