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CONTACT US

Stockton Helpdesk - 209.946.7400
Hours: 7:30 am - 6:30 pm Mon - Fri
Sacramento Helpdesk - 916.739.7325
Hours: 8:00 am – 6:30 pm Mon - Fri
San Francisco Helpdesk - 415.929.6514
7:30 am - 5:30 pm Mon -Fri. Night Clinic Mon & Thu until 8:00 p.m.

Business Office - 209.946.7371
Hours: 8:00 am - 5:00 pm Mon - Fri

What happens after I submit a request?

What happens after I submit a request or report something broken?

After submission, the request will go to the Helpdesk or your local Technical Support Provider for processing. The timeframe for response and resolution will be based on the submission's priority. If additional information is required for resolution, a Technical Support Provider will contact you. During processing, you will receive regular updates regarding the request status via email.

Once the request is resolved, you will receive an email with the resolution. If you do not respond to the email within three days, the request will automatically be closed.

You can check the status of your request at any time in ServiceNow. You can also contact the Helpdesk or your Technical Support Provider for any help or update on your request.