Computer Support Policy
Pacific Technology will attempt to resolve all reported issues, but they may be limited by the type of technology involved. For example, it may not be possible to upgrade software with computers without CD-ROM drives. In an effort to maximize our support abilities, computer configurations recommendation have been developed. Computers must meet a minimum configuration and fall within the recommended standards to be fully supported. View minimum support requirements.
Information regarding specific applications or services may be found at the Frequently Asked Questions.
If you are experiencing problems with your workstation, contact your local TSP or one of our campus HelpDesks. Hours and contatc info for each HelpDesk is as follows:
Monday - Friday, 7:30am - 6:30pm
Monday - Friday, 8:00am - 6:30pm
San Francisco Helpdesk
Monday - Friday, 7:30am - 5:30pm
Some departments have technical support located within the unit. You can find a list of the TSPs and their supported areas here.
What To Expect
If you send an e-mail, you will be contacted by a Helpdesk technician with a response time dependent upon the severity of the problem. When you call any Pacific Technology Helpdesk a technician should answer the phone. If call volume is unusually high, your call may be transferred to voicemail. Please leave a message as this voicemail is checked many times throughout the day.