Computer Policy for Support:
Pacific Technology will attempt to resolve all reported issues, but they may be limited by the type of technology involved. For example, it may not be possible to upgrade software with computers without CD-ROM drives. Therefore, computer support configurations for support have been developed. Computers must meet a minimum configuration and fall within the recommended standards to be fully supported. View minimum support requirements.
Information regarding specific applications or services may be found at the Frequently Asked Questions.
Who to contact:
If you are experiencing problems with your workstation, contact Stockton Helpdesk, Sacramento Helpdesk or your Technical Support Provider. Stockton Helpdesk is staffed from 7:30am - 5:30pm Mon - Fri. Emergency support is available after hours. Stockton Helpdesk can be reached by phone at 209.946.7400 or by emailing the Helpdesk. Sacramento Helpdesk is staffed from 8:00am - 6:30pm Mon-Fri. Sacramento Helpdesk can be reached by phone at 916.739.7325 or by emailing _Helpdesk@pacific.edu
Some departments have technical support located within the unit. Faculty and staff can contact their supervisor or Stockton Helpdesk to determine the support structure for their unit.
What to expect:
If you send an e-mail, you will be contacted by a Helpdesk technician with a response time dependent upon the severity of the problem. When you call any Pacific Technology Helpdesk a technician should answer the phone. If call volume is unusually high, your call may be transferred to voicemail. Please leave a message as this voicemail is checked many times throughout the day.