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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 7:30 a.m. - 6:30 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
7:30 a.m. - 5:30 p.m. Mon -Fri. Night Clinic Mon & Thu until 8:00 p.m.


CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


ServiceNow

ServiceNow is the Pacific Technology management system for helpdesk and other service requests.

ServiceNow is as part of an overall effort to provide approachable, streamlined and consistent services for students, faculty, staff, alumni and campus visitors across the entire university. It is a key component of Pacific's broader Information Technology Service Management program focused on delivering sustainable, secure and innovative technology services that support Pacific's mission.

The system allows users with a PacificID to access to a self-service online portal including a knowledge base for self-help and the ability to request assistance. Users can see the status of their requests, know who the contact person is, and monitor progress at all times.

The implementation of ServiceNow did not reduce other helpdesk services. Users can still call a technology service contact for assistance, and the phone numbers for Technology Services Providers are the same. Service hours and locations have not changed.

What happens after I submit a request or report something broken?

After submission, the request will go to the Helpdesk or your local Technical Support Provider for processing. The timeframe for response and resolution will be based on the submission's priority. If additional information is required for resolution, a Technical Support Provider will contact you.

During processing, you will receive regular updates regarding the request status via email.

Once the request is resolved, you will receive an email with the resolution. If you do not respond to the email within three days, the request will automatically be closed.

You can check the status of your request at any time in ServiceNow. You can also contact the Helpdesk or your Technical Support Provider for any help or update on your request.