Benefits Resource Center available for assistance with benefit clarifications and claims issuesHuman Resources is pleased to announce the Benefits Resource Center as an additional resource for your benefit concerns and questions.
The Benefit Resource Center (BRC) is now available as an additional resource for employees to contact regarding any of the following issues:
- Claim processing timeline questions
- Claim not paid or paid incorrectly
- Claim/service denials
- Assistance with claim appeals
- Benefit clarification
- Any escalated issues
Specialist are available Monday through Friday from 8:00 a.m. to 5:00 p.m. (PST) to provide you with secure and professional assistance with your issue.
The Benefits Resource Center can be reached at 1.866.468.7272, or via email at firstname.lastname@example.org (when emailing, please indicate that you are an employee of University of the Pacific).
The Benefit Resource Center (BRC) is a service provided through University of the Pacific's benefit broker, USI. Benefits Specialist are trained to respond to benefit inquires for Pacific's plans as well as other plans. Over-the-phone interpretation services are also available.