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Benefits news: Pacific Benefit Resource Center

Nov 13, 2014

Need more information about your benefits?  Contact Pacific Benefit Resource Center! 

Benefit Specialists are trained to respond to benefit inquires for Pacific's plans! Benefit Specialists are available Monday through Friday from 8:00 a.m. to 5:00 p.m. to provide you with secure and professional assistance with your questions and issues.  You can reach them at 1.866.468.7272, or e-mail 4ourbrc@kpcom.com. (When emailing, please indicate that you are an employee of University of the Pacific.)

The Benefit Resource Center (BRC) is a service provided through University of the Pacific's benefit broker, USI. Benefit specialists are trained to respond to benefit inquires for Pacific's plans as well as other plans. Over-the-phone interpretation services are also available. 

The BRC is now available as an additional resource for employees to contact regarding any of the following issues: 

  • Claim processing timeline questions
  • Claim not paid or paid incorrectly
  • Claim/service denials
  • Assistance with claim appeals
  • Benefit clarification
  • Any escalated issues

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