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Alert regarding Samsung Galaxy Note 7 recall

Oct 28, 2016

The U.S. Consumer Product Safety Commission has recommended that persons using the Samsung Galaxy Note 7 or its replacement immediately power down the device and stop using and charging it due to safety concerns. The lithium-ion batteries in these devices can catch fire when they overheat. These incidents have occurred while charging and during normal use, and present a serious hazard.

Samsung initiated a recall to replace the Note 7 with upgraded phones, but, unfortunately, the replacements are now experiencing the same problem with overheating and catching fire. Please see this link for more information: http://www.samsung.com/us/note7recall/.

In keeping with these recommendations, we are asking members of the Pacific community to immediately power down and stop charging or using the Note 7 or a replacement. (A separate letter has gone to students.)   

Please see below for carrier-specific instructions on returning your personal Samsung Galaxy Note 7 or replacement. Employees who may have a university-owned Galaxy Note 7 or a replacement should consult Pacific Technology's Customer Support Center Helpdesk for instructions by calling 209.946.7400.  

AT&T
AT&T wants you to return your Galaxy Note 7 to an AT&T store if at all possible. Find your nearest local AT&T store and bring your Note 7 along with any accessories purchased from AT&T. You'll get a new smartphone of your choice, plus a refund of the difference in cost between the phones. If you can't get to a store, you can call 1.800.331.0500 to initiate a return. AT&T does not want you to ship your Note 7 back unsolicited.
 
BEST BUY
If you purchased your Note 7 from Best Buy, you should return it to a Best Buy store. You will have the option of exchanging your current Galaxy Note 7 for a Galaxy S7, Galaxy S7 edge or any other device for a refund of the price difference between devices or return your Galaxy Note 7 and all Note 7 accessories for a full refund. If you have any questions, please call 1.888.237.8289.

SPRINT
You can initiate a Note 7 exchange at any Sprint store, and Sprint is encouraging customers to book appointments ahead of time online to skip any potential lines. You'll be able to pick up any other Sprint phone, and be refunded the difference in purchase price if applicable. If you need extra help or can't get to a Sprint store where you live, call 1.888.211.4727.

T-MOBILE
T-Mobile is also processing Note 7 returns in its stores. Just visit the nearest location, and bring your Note 7 along with any accessories you purchased from T-Mobile. You'll be able to choose either a complete refund or a new phone plus the difference in purchase price. If you have questions or can't get to a store, call T-Mobile at 1.844.275.9309.
 
VERIZON
Verizon wants you to handle your Note 7 return online. To start, go online and find the Verizon phone you want to replace your Note 7 with, sign in to your account and then select "upgrade" - you'll have the cost of your Note 7 placed toward the new device. If you have a more complex situation or run into issues online, you can visit your nearest Verizon store, or call 1.800.922.0204 to initiate your return.

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