Certificate in Customer Service
Your customers hold the key to your organization's success and surveys are one of the best ways to find out what your customers want, and how they want it. Too many surveys ask people the wrong questions. Discover who to survey, what questions to ask, and the key to getting a higher response to your surveys. This hard-hitting practical course will yield a huge ROI for your organization. Whether you need to analyze profitability, satisfaction, service or all three, this course will generate thousands of dollars in increased sales, greater efficiency, or more effectiveness. Includes a personal FREE critique of one of your surveys!
Instrcutor: William Draves
Feb. 3 - March 28,
Sept. 2 - Oct. 24