Customer Service Classes Produce Results

 A small amount of attention to customer service has large benefits, says a leading customer service trainer. "Customer service classes are highly valued in the professional community," notes  Fred Bayley, who writes, speaks and teaches courses on extraordinary customer service.

   Bayley teaches a new online course called Extraordinary Customer Service, sponsored by the Center for Professional & Continuing Education. The online course is relevant for anyone who works in customer service, and it is part of a two course online Certificate in Customer Service. The classes are Keys to Customer Service and Extraordinary Customer Service.

   "Most customer service courses focus only on individual skills," says Bayley. "But people also need to know how to manage customer service functions, so we include those important skills in our courses," he notes.   Bayley emphasizes his students having fun with the subject matter, and taking away something they can use immediately.

 Courses Starting in March! To register for the Customer Service courses click here.  For additional information about the Customer Service Certificate, or other online programs call 209.946.2424 or 800.959.5376 or email cpce@pacific.edu.