“The discussion was great! The instructors were wonderful in letting the class contribute. We thoroughly covered a lot of information.”

- Jennifer Meeuwse, Escalon Premier Brands, Division of H.J. Heinz

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CONTACT US

888.439.2867 or 209.946.2956
FAX 209.946.2586
Peter Johnson
Director
Westgate Center for Leadership & Management Development
Eberhardt School of Business
3601 Pacific Avenue
Stockton, California 95211
westgate@pacific.edu

Schedule and Course Outline

Fall 2014 Program

Email Amber Dominguez to be added to our mailing list.

Classes will take place in a 2-part format on Wednesdays from 6:00 - 9:00 P.M.

DATE

COURSE

Oct. 1 & 8

Exceeding Customer Expectations
- Key Elements of Customer Service
- Internal and External Customers
- Gaining a Competitive Advantage
- Applications for Industrial, Consumer Products, and Service Organizations
Oct. 15 & 22

Managing Projects Successfully
- How to start the project to ensure success
- Creating the project plans
- Executing the project plans while monitoring and controling it
- Closing the project

Oct. 29 & Nov. 15

Designing Innovative Organizations
- Why innovation is important and what stands in the way of successful innovation in organizations
- Knowlege of strategies, structures, processes and skills that characterize successful innovators
- Practical knowledge and tool to improve an organization's capacity to generate and successfully apply new ideas

Nov. 12 & 19

Legal Issues in Employee Relations
- Federal and State Employment Law
- Employment Practices/Fair Labor Standards Act
- Wrongful Discharge (At-wills vs. Just cause)
- Legal Research Methods and Privacy Issues
- Americans with Disabilites Act

Nov. 25 & Dec. 3

 Effective Communications Skills
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles

Dec. 10 & 17

Financial Management for Non Financial Managers
- Key Finance Terms: Assets, Liabilities, Capital, Depreciation
- Analyzing the Income Statement to Assess Revenues and Expenditures
- Keeping Your Plan on Target with Budgetary Controls
- Using Profit-planning Tools, Break-even Analysis, Financial Forecasting

Jan. 7 & 14

 Creating a Competitive Strategy
- The Strategy Process
- Strategy and Competition
- Evaluating Strategy Success
- Class Exercise/Application
 

Jan. 21 & 28

 Building Leadership Effectiveness
- The 15 Rules for Effective Leadership
- Leadership Versus Management
- Creating and Implementing Teams
- Motivating Others by Creating a Mission, Vision and Goals
- Building Your Human Capital Through Coaching and Mentoring