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“The discussion was great! The instructors were wonderful in letting the class contribute. We thoroughly covered a lot of information.”

- Jennifer Meeuwse, Escalon Premier Brands, Division of H.J. Heinz

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888.439.2867 or 209.946.2956
FAX 209.946.2586
Peter Johnson
Westgate Center for Leadership & Management Development
Eberhardt School of Business
3601 Pacific Avenue
Stockton, California 95211

Schedule and Course Outline


Email Amber Dominguez to be added to our mailing list.

Classes will take place in a 2-part format on Wednesdays from 6:00 - 9:00 P.M.



Exceeding Customer Expectations
- Key Elements of Customer Service
- Internal and External Customers
- Gaining a Competitive Advantage
- Applications for Industrial, Consumer Products, and Service Organizations

Managing Projects Successfully
- How to start the project to ensure success
- Creating the project plans
- Executing the project plans while monitoring and controlling it
- Closing the project

 Effective Communications Skills
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles

 Building Leadership Effectiveness
- The 15 Rules for Effective Leadership
- Leadership Versus Management
- Creating and Implementing Teams
- Motivating Others by Creating a Mission, Vision and Goals
- Building Your Human Capital Through Coaching and Mentoring

 Creating a Competitive Strategy
- The Strategy Process
- Strategy and Competition
- Evaluating Strategy Success
- Class Exercise/Application

Financial Management for Non-Financial Managers
- Key Finance Terms: Assets, Liabilities, Capital, Depreciation
- Analyzing the Income Statement to Assess Revenues and Expenditures
- Keeping Your Plan on Target with Budgetary Controls
- Using Profit-planning Tools, Break-even Analysis, Financial Forecasting

Designing Innovative Organizations
- Why innovation is important and what stands in the way of successful innovation in organizations
- Knowledge of strategies, structures, processes and skills that characterize successful innovator
- Practical knowledge and tool to improve an organization's capacity to generate and successfully apply new ideas

Legal Issues in Employee Relations
- Federal and State Employment Law
- Employment Practices/Fair Labor Standards Act
- Wrongful Discharge (At-wills vs. Just cause)
- Legal Research Methods and Privacy Issues
- Americans with Disabilities Act