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Current and upcoming Management Certificate Program brochures.
Schedule and Course Outline
Spring 2013 Program
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Classes will take place in a 2-part format on Wednesdays from 6:00 - 9:00 P.M.
DATE |
COURSE |
|
March 13 |
Exceeding Customer Expectations - Key Elements of Customer Service - Internal and External Customers - Gaining a Competitive Advantage - Applications for Industrial, Consumer Products, and Service Organizations |
|
March 27 |
Creating a Competitive Strategy - The Strategy Process - Strategy and Competition - Evaluating Strategy Success - Class Exercise/Application |
|
April 10 |
Financial Management for Non-Financial Managers - Key finance terms: assests, liabilities, capital, depreciation - Using the balance sheet to examine assests and liabilities - Analyzing the income statement to assess revenues and expenses - Keeping your plan on target with budgetary controls - Using profit-planning tools, break-even analysis, financial forecasting - Cash Flow: where cash comes from and how it's applied |
|
April 24 |
Effective Communication Skills - Oral Presentation Competencies - Writing in the Workplace - Organizational Communication Strategies - Visualizing for Organizations |
|
May 8 |
Managing Projects Successfully - Project Life-Cycle - Effective Project Plans - Scope and Schedule Management - Human Resource Management - Risk Management - Keys to Project Success |
|
May 22 |
The Art of Negotiation - Learn to Control Range and Negotiations - Preparing for the Negotiation - Identify and Avoid Common Negotiating Errors - Shortcuts to Better Negotiating Outcomes |
|
June 5 |
Legal Issues in Employee Relations - Federal and State Employment Law - Employment Practices/ Fair Labor Standards Act (compensation issues) - Wrongful Discharge (At-Will vs. Just Cause) - Legal Research Methods and Privacy Issues - Americans with Disabilities Act |
|
June 19 |
Building Leadership Effectiveness - The 15 Rules for Effective Leadership - Leadership Versus Management - Creating and Implementing Teams - Motivating Others by Creating a Mission, Vision and Goals - Building Your Human Capital Through Coaching and Mentoring |