“The discussion was great! The instructors were wonderful in letting the class contribute. We thoroughly covered a lot of information.”

- Jennifer Meeuwse, Escalon Premier Brands, Division of H.J. Heinz

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return to Management Certificate Program

CONTACT US

888.439.2867 or 209.946.2956
FAX 209.946.2586
Peter Johnson
Director
Westgate Center for Leadership & Management Development
Eberhardt School of Business
3601 Pacific Avenue
Stockton, California 95211
westgate@pacific.edu

Schedule and Course Outline

Fall 2013 Program

Email Amber Dominguez to be added to our mailing list.

Classes will take place in a 2-part format on Wednesdays from 6:00 - 9:00 P.M.

DATE

COURSE

Oct. 16
& Oct. 23

Exceeding Customer Expectations
- Key Elements of Customer Service
- Internal and External Customers
- Gaining a Competitive Advantage
- Applications for Industrial, Consumer Products, and Service Organizations
Oct. 30
& Nov. 6

Creating a Competitive Strategy
- The Strategy Process
- Strategy and Competition
- Evaluating Strategy Success
- Class Exercise/Application

Nov. 13
& Nov. 20

Financial Management for Non-Financial Managers
- Key finance terms: assests, liabilities, capital, depreciation
- Using the balance sheet to examine assests and liabilities
- Analyzing the income statement to assess revenues and expenses
- Keeping your plan on target with budgetary controls
- Using profit-planning tools, break-even analysis, financial forecasting
- Cash Flow: where cash comes from and how it's applied

Dec. 4
& Dec. 11

Effective Communication Skills
-
Oral Presentation Competencies
- Writing in the Workplace
- Organizational Communication Strategies
- Visualizing for Organizations

Jan. 8
& Jan. 15

 Designing Innovative Organizations
- Why innovation is important and what stands in the way of successful innovation in organizations
- Knowledge of strategies, structures, processes and skills that characterize successful innovators
- Practical knowledge and tools to improve an organization's capacity to generate and successfully apply new ideas

Jan. 22
& Jan. 29

The Art of Negotiation
- Learn to Control Range and Negotiations
- Preparing for the Negotiation
- Identify and Avoid Common Negotiating Errors
- Shortcuts to Better Negotiating Outcomes 

Feb. 5
& Feb. 12

 Legal Issues in Employee Relations
- Federal and State Employment Law
- Employment Practices/ Fair Labor Standards Act (compensation issues)
- Wrongful Discharge (At-Will vs. Just Cause)
- Legal Research Methods and Privacy Issues
- Americans with Disabilities Act
 

Feb. 19
& Feb. 26

 Building Leadership Effectiveness
- The 15 Rules for Effective Leadership
- Leadership Versus Management
- Creating and Implementing Teams
- Motivating Others by Creating a Mission, Vision and Goals
- Building Your Human Capital Through Coaching and Mentoring