University of the PACIFIC

Course Outline

All sessions run from 8:30 a.m. to 4:30 p.m.

As a participant, you must attend eight of the nine courses to receive a Transit and Paratransit Management Certificate from University of the Pacific's Westgate Center for Management Development. Completion of all nine courses earns you six Continuing Education Units (CEUs).

Designing Innovative Organizations

• Why innovation is important and what stands in the way of successful innovation in organizations
• Knowledge of strategies, structures, processes and skills that characterize successful innovators
• Practical knowledge and tools to improve an organization's capacity to generate and successfully apply new ideas

Managing the Operation Effectively

• The Overall Objectives of Operations
• The Major Operating Elements of Transit: From Run-Cutting to Emergency Response
• Performance Standards and Benchmarking
• Maximizing Operating Efficiency, Productivity and Cost-Effectiveness
• Managing the Sub-Operations: Maintenance, Safety & Training and Administration
• Modes of Delivery: Direct vs. Contracted
• Managing Multiple Priorities and Conflicting Demands

Effective Communication Skills

• Oral Presentation Competenices
• Writing in the Workplace
• Organizational Communication Strategies
• Visualizing for Organizations

Overview of Transit Legislation, Regulation, and Policy

• Federal and state legislation
• Transit regulations
• Policies and proceedures - formation and influences
• Interpreting and complying with the ADA

Budgeting and Financial Management

• Budgeting and Cost Allocation Controls
• Transit Budget Development
• The Budget as a Key Management Tool
• Transit Industry Funding Resources & Required Reporting
• Grants Management
• Standard and Required Financial and Performance Reporting for Transit Entities

Enhancing Leadership Effectiveness

• The 15 Rules of Effective Leadership
• Leadership Versus Management
• Creating and Implementing Teams
• Motivating Others by Creating a Mission, Vision, and Goals
• Building Your Human Capital Through Coaching and Mentoring

Marketing and Customer Service

• Who are Your Customers?
• Recognizing Internal Customers
• Key Elements of Customer Service
• Marketing to Multiple Constituencies and Customers
• Tracking Your Customers
• Service Marketing and Promotions
• Media Relations

Legal Issues in Employee Relations

• Employment Law
• Hiring and Firing -The Legal Basics
• Employee Selection and Appraisal
• Keeping Yourself Out of Court
• The Role of Collective Bargaining Agreements
• Collaborative Bargaining - A Process
• Managing in a Unionized Environment

Risk Management and Safety

• Risk Management in Transit
• The Risk Management Process
• Transferring Risk through Insurance Management
• Safety - A Way of Life & an Organizational Value
• Controlling Risk through Effective Hiring, Training & Safety Awareness