“The transit certificate program is such an outstanding program that I applied for an FTA 5403 grant so others in our organization could also attend.”
–Barbara O'Keeffe, Tehama County Public Works

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CONTACT US

888.439.2867 or 209.946.2956
FAX 209.946.2586
Peter Johnson
Director
Westgate Center for Leadership & Management Development
Eberhardt School of Business
3601 Pacific Avenue
Stockton, California 95211
westgate@pacific.edu

Course Outline

All sessions run from 8:30 a.m. to 4:30 p.m.

As a participant, you must attend eight of the nine courses to receive a Transit and Paratransit Management Certificate from University of the Pacific's Westgate Center for Leadership & Management Development. Completion of all nine courses earns you six Continuing Education Units (CEUs).

Designing Innovative Organizations

  • Why innovation is important and what stands in the way of successful innovation in organizations
  • Knowledge of strategies, structures, processes and skills that characterize successful innovators
  • Practical knowledge and tools to improve an organization's capacity to generate and successfully apply new ideas

Managing the Operation Effectively

  • The Overall Objectives of Operations
  • The Major Operating Elements of Transit: From Run-Cutting to Emergency Response
  • Performance Standards and Benchmarking
  • Maximizing Operating Efficiency, Productivity and Cost-Effectiveness
  • Managing the Sub-Operations: Maintenance, Safety & Training and Administration
  • Modes of Delivery: Direct vs. Contracted
  • Managing Multiple Priorities and Conflicting Demands

Effective Communication Skills

  • Organizational Communication Strategies
  • Understanding Barriers to Communication
  • Methods to Open Communication
  • Identify Your Communication & Listening Styles

Overview of Transit Legislation, Regulation, and Policy

  • Federal and state legislation
  • Transit regulations
  • Policies and proceedures - formation and influences
  • Interpreting and complying with the ADA

Budgeting and Financial Management

  • Budgeting and Cost Allocation Controls
  • Transit Budget Development
  • The Budget as a Key Management Tool
  • Transit Industry Funding Resources & Required Reporting
  • Grants Management
  • Standard and Required Financial and Performance Reporting for Transit Entities

Enhancing Leadership Effectiveness

  • The 15 Rules of Effective Leadership
  • Leadership Versus Management
  • Creating and Implementing Teams
  • Motivating Others by Creating a Mission, Vision, and Goals
  • Building Your Human Capital Through Coaching and Mentoring

Marketing and Customer Service

  • Who are Your Customers?
  • Recognizing Internal Customers
  • Key Elements of Customer Service
  • Marketing to Multiple Constituencies and Customers
  • Tracking Your Customers
  • Service Marketing and Promotions
  • Media Relations

Legal Issues in Employee Relations

  • Employment Law
  • Hiring and Firing -The Legal Basics
  • Employee Selection and Appraisal
  • Keeping Yourself Out of Court
  • The Role of Collective Bargaining Agreements
  • Collaborative Bargaining - A Process
  • Managing in a Unionized Environment

Risk Management and Safety

  • Risk Management in Transit
  • The Risk Management Process
  • Transferring Risk through Insurance Management
  • Safety - A Way of Life & an Organizational Value
  • Controlling Risk through Effective Hiring, Training & Safety Awareness