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Marketing and Customer Service
Dr. Joseph-Mathews is an Assistant Professor of Marketing at the University of the Pacific. She teaches several marketing courses including, international marketing, international business, advertising and promotions, as well as hospitality and services management. Professor Joseph-Mathews has also published articles in tourism, marketing and international business.
Legal Issues in Employee Relations
Mr. Brierton is an Associate Professor of Business Law at the University of the Pacific. He specializes in Human Resources and Employment Law topics. Mr. Brierton has been involved in both the academic and legal environments for the past 25 years. He teaches a variety of courses on the graduate level including Business Law and Business Ethics. As an attorney he has litigated a wide variety of cases in private practice and served as a consultant to many businesses in the employment and commercial law areas.
WALTER R.L. DIANGSON
FTA Safety Management System
Mr. Diangson brings over 25 years of experience in public transportation and local government planning, management, operations and administration. For 15years, Mr. Diangson was a member of the Senior Management Team of DAVE Transportation Services, Inc., a national leader in the provision of contract management and operations of public transit and paratransit services. During his tenure with DAVE, Mr. Diangson held a number of key positions with the company in the areas of transit management services, market development, marketing and sales, interim regional management and management recruitment, and training and development.
DONNA DE MARTINO
Overview of Transit Legislation, Regulation, and Policy
Ms. DeMartino has been the General Manager/CEO at San Joaquin RTD since 2001. Before that, she worked at Sacramento RT. She has almost 25 years of management experience in various areas of transit, including light rail start up, operations support, engineering and construction, and facilities management, contract administration, and project management. Ms. DeMartino has a BA in Education and an MS in Transportation Management. She serves as Chair of APTA's CEO Committee and on CTA's Executive Committee.
Managing the Operation Effectively
Jim Dickey is the Executive Director of the Arizona Transportation Association. The Association represents public and private sector members throughout Arizona advocating for bus, rail, paratransit and other public transportation programs. Prior to that, Mr. Dickey held a variety of positions in operations and planning in public transportation throughout the southwest, including Senior Transit Specialist with TranSystems, Inc., Phoenix, Arizona (2008-2010). During his tenure, he was responsible for project management and business development for bus and passenger rail projects throughout Arizona and parts of the Southwest. From 2005-2008 he was the Director of the Public Transportation Division of the Arizona Department of Transportation where he was responsible for the administration of state and regional FTA programs, State Safety Oversight of Light Rail (METRO), and other public transit initiatives on behalf of the state of Arizona. As Deputy Executive Director of the Regional Public Transportation Authority (1993-2005) Mr. Dickey was in charge of planning and operations. He has also worked extensively in both public transportation and school bus operations in Arizona, Missouri, Colorado, and California.
MARK P. SCHAFF
Mark Schaff is a Senior Training Administrator in the Training and Development Department of Orange County Transportation Authority, specializing in helping individuals and teams capture the latent value in their business units. He has experience and expertise in financial management, training and development, process improvement, and business leadership. His background includes middle and executive financial management positions with divisions of New York Stock Exchange companies including Times Mirror Co., International Rectifier and McKesson Corp. Mark has served on senior management committees at McKesson and International Rectifier.
Enhancing Leadership Effectiveness
Peter Johnson is the Director of the University of the Pacific Westgate Center for Leadership and Management Development. He has been working with organizations for 20 years in the area of leadership and management development. From nonprofit and public agencies to for-profit and private companies, Peter has helped leaders and managers reach their full potential as individuals, teams and organizations.
Budgeting and Financial Management
Ms. Salazar joined RTD in 2002 as Assistant General Manager of Administration and Finance/Chief Financial Officer. Prior to joining RTD, she served as a Finance Administrator at Sacramento Regional Transit (RT), where she gained over ten years of progressively responsible experience in public transit. Her experience includes auditing, general accounting, grants and project management. Ms. Salazar has a Bachelor's Degree in Accounting, a Master's Degree in Business Administration, and a Certificate in Transit/Paratransit Management Program with Pepperdine University. She passed the Uniform CPA Board in 1993 and is an active Certified Tax Preparer with the California Tax Education Council. She is a graduate of Leadership APTA, TCRP's Transit Executive Leadership Program, and was a participant to TCRP's International Transit Studies Mission. Currently, Ms. Salazar serves on the California Transit Finance Corporation (CTFC) board and actively participates in T-Flex (Transit Finance Learning Exchange).
Designing Innovative Organizations
Dr. Wagner-Weick teaches courses in Strategic Management and Policy, Management of Technology Product Innovations, and Global Business. Her work has required travel to Asia, Europe, the Middle East, South America, and the former USSR. She has also been a technology consultant to the United Nations Development Program, and a research scientist at Battelle Columbus Laboratories.
Effective Communication Skills
Lois is a partner with Evolve Partner Group LLC. Evolve provides strategic human talent services: management succession readiness, talent development,organizational/team strengthening, executive coaching, executive compensation design and mediated conflict resolution. Lois has her doctorate in Industrial/Organizational Psychology and masters in Public Administration/Healthcare Services Administration. She specializes in relationship work with a focus on the neuroscience of communication. Her practice also includes strategic planning with an emphasis on assessing work environments to help organizations become high performance workplaces.