Current and upcoming Transit program brochures.
Marketing Through Customer Service
Dr. Joseph-Mathews is a Professor of Marketing at the University of the Pacific. She teaches several marketing courses including, International Marketing, International Business, Advertising and Promotions, as well as Hospitality and Services Management. Professor Joseph-Mathews has also published articles on tourism, marketing and international business. She holds a Master of Science with social emphasis in Tourism and Hospitality Management from Florida State University of the West Indies, Mona Campus.
Legal Issues in Employee Relations
Mr. Brierton is a Professor of Business Law at the University of the Pacific. He specializes in Human Resources and Employment Law topics. Professor Brierton has been involved in both the academic and legal environments for the past 25 years. As an attorney he has litigated a wide variety of cases in private practice and served as a consultant to many businesses in employment and commercial law. Mr. Brierton holds a J.D. from Northern Illinois University and a B.A. in Business Administration from University of Wisconsin.
WALTER R.L. DIANGSON
Safety Management System
Mr. Diangson brings 25 years of experience in public transportation and local government planning, management, operations and administration. For 15 years, he was a member of the Senior Management Team of DAVE Transportation Services, Inc., a national leader in the provision of contract management and operations of public transit and paratransit services, where he held a number of key positions including location inspections, risk management and safety. He holds a Bachelor of Architecture from University of California, Berkeley and an M.B.A. from Columbia University.
DONNA DE MARTINO
Overview of Transit Legislation, Regulation, and Policy
Ms. DeMartino has been the General Manager/CEO at San Joaquin Regional Transit District. She has nearly 29 years of supervisory and management experience in the transit industry including, light rail start up, operations support, engineering and construction, and facilities management, contract administration, and project management. Ms. DeMartino serves as Chair of APTA's CEO Committee and on CTA's Executive Committee. She holds a B.A. in Education from California State University and an M.S. in Transportation Management from San Jose State University.
Managing the Operation Effectively
Mr. Dickey recently retired as the Executive Director of the Arizona Transportation Association. With more than 20 years of transportation operations and administrative experience in the public and private sectors in transit, his experience includes serving as the Director of the Public Transportation Division of the Arizona Department of Transportation and the Deputy Executive Director of the Regional Public Transportation Authority. He was the chair of the Arizona Rides Governor's Executive Council. Mr. Dickey holds a B.S.E. and an M.S.E. in American History Education from the University of Central Missouri.
MARK P. SCHAFF
Mr. Schaff is a Senior Training Administrator in the Training and Development Department of Orange County Transportation Authority, specializing in helping individuals and teams capture the latent value in their business units. He has been a speaker on organizational and financial topics from basic business acumen and ROI to conflict management at numerous conferences across the county. He is past director on the Board of the Orange County, California chapter of ASTD. Mr. Schaff is a Certified Public Accountant and holds a B.S. in Business Administration from California State University, Northridge and an M.B.A. from the University of Southern California.
Enhancing Leadership Effectiveness
Mr. Johnson is the Director of the University of the Pacific Westgate Center for Leadership and Management Development. He has been working for over 20 years with organizations from nonprofit and public agencies to multi-million dollar private companies, helping leaders and managers reach their full potential as individuals, teams and organizations. Mr. Johnson holds an M.B.A. from University of the Pacific and a Bachelors in Management from San Diego State University.
Budgeting and Financial Management
Ms. Salazar is the Assistant General Manager/CFO at San Joaquin Regional Transit District. Her experience includes audit, general accounting, grants and project management. She currently serves on the California Transit Finance Corporation board. Ms. Salazar passed the Uniform CPA Board in 1993 and is an active Certified Tax Preparer with the California Tax Education Council holds a B.A. in Accounting from University of the East and an M.B.A. from National University.
Designing Innovative Organizations
Dr. Wagner-Weick is the Director of the Powell Scholars Program and a Professor of Management at the University of the Pacific. She teaches courses in Strategic Management and Policy, Management of Technology Product Innovations, and Global Business. Dr. Wagner-Weick has over two dozen publications in the areas of commercializing science and technology, and creative approaches to strategic management and leadership. She holds a Ph.D. from Wharton School, University of the Pennsylvania and an M.S. and B.A. from Ohio State University.
Effective Communication Skills
Lois is a partner with Evolve Partner Group LLC. Evolve provides strategic human talent services: management succession readiness, talent development,organizational/team strengthening, executive coaching, executive compensation design and mediated conflict resolution. Lois has her doctorate in Industrial/Organizational Psychology and masters in Public Administration/Healthcare Services Administration. She specializes in relationship work with a focus on the neuroscience of communication. Her practice also includes strategic planning with an emphasis on assessing work environments to help organizations become high performance workplaces.