• Print

Jeffrey Miles, Ph.D.

Professor of Management and Organizational Behavior

Contact

Phone: 209.946.2641
Email: jmiles@pacific.edu

Office Hours

Monday, Wednesday, and Friday
12:30 p.m. to 1:30 p.m.
and by appointment

Education

The Ohio State University, Ph.D. and MLHR

Cornell University, MPS

The Ohio State University, B.A.

Jeffrey (Jeff) Miles is a Professor of Management and Organizational Behavior in the Eberhardt School of Business, University of the Pacific.

Jeff has taught all kinds of audiences in Management, Organizational Behavior, Human Resources, Labor Relations, and Organizational Communications. His current interests lie in the areas of organizational justice and fairness, leadership, and team performance.

Prior to joining the Pacific faculty, he was in investment product operations at the Nationwide Insurance Company headquarters and in project development at the Chamber of Commerce, Columbus, Ohio. Jeff has received several awards for his research, including the award for "most innovative session" on the program of the National Academy of Management Conference, and the Hugh Blair Award for Excellence.

Jeff has an undergraduate degree in both business management and organizational communication through the Capstone Honors program at Ohio State University, an M.P.S. in Organizational Communication from Cornell University, and his master's and Ph.D. in Management and Human Resources from Ohio State University.

 

EBERHARDT SCHOOL OF BUSINESS
Organizational Behavior (Undergraduate/MBA)
Leadership and Change (Undergraduate/MBA)
Human Resources Management (Undergraduate/MBA)
Comparative Management (Undergraduate/MBA)

UNIVERSITY OF ILLINOIS
Introduction to Organizational Behavior
Introduction to Organization Theory
Leadership and Motivation (MBA)
Personnel/Human Resource Management

CARNEGIE MELLON UNIVERSITY
Introduction to Organizational Behavior
Leadership and Motivation (MBA)

THE OHIO STATE UNIVERSITY
Introduction to Organizational Behavior
Introduction to Personnel/Human Resources Management

CORNELL UNIVERSITY
Introduction to Organizational Communication and OB

 

BOOKS

  • Miles, J. A. (2012). Management and Organization Theory. Jossey-Bass.

REFEREED PUBLICATIONS

  • Subar, P., Chávez, E.M., Miles, J, Wong, A., Glassman, P., Labarre, E. (2012, December). Pre- and postdoctoral dental education compared to practice patterns in special care dentistry. Journal of Dental Education, 76(12), 1623-8.
  • Chavez EM, Subar PE, Miles J, Wong A, Labarre EE, Glassman P. (2011, June). Perceptions of predoctoral dental education and practice patterns in special care dentistry. Journal of Dental Education, 75(6), 726-32.
  • Miles, J. A., & Naumann, S. E. (2010). Research trends in the Academy of Management Publications. Journal of Management and Marketing Research, 1, 1-12.
  • Miles, J. A., & Naumann, S. E. (2007). The effects of religiosity, gender, and at-risk behavior on students' perceived leadership ability. Journal of Education and Human Development, 1, 1-12.
  • Miles, J. A., & Naumann, S. E. (2004). The English patient: A model of patient perceptions of triage in an urgent care department in England. Management, 7, 1-11.
  • Miles, J. A., & Naumann, S. E. (2003). The effects of group affiliation on third parties' justice perceptions. Current Research in Social Psychology. 8(12): 149-175.
  • Miles, J. A. (2003). In R. Pillai and S. Stites-Doe (Eds.) The "challenge" of leadership: Advantages and disadvantages of using leadership challenge activities in MBA and executive leadership development courses. Teaching Leadership: Innovative Approaches For The 21st Century. Greenwich, CT: Information Age Publishing.
  • Schminke, M., Ambrose, M. L., & Miles, J. A. (2002). The impact of sex and setting on perceptions of others' ethics. Sex Roles, 75, 90-95.
  • Miles, J. A., Klein, H. J. (2002). Perception in consequences of free riding. Psychological Reports, 90, 215-225.
  • Miles, J. A., & Palmer, Todd, S. (2001) Peer versus authority as decision maker: Are the demographics of the perceiver related to judgements of fairness? Psychological Reports, 88, 1107-1118.
  • Naumann, S., & Miles, J. A. (2001). Managing waiting patients' perceptions: The role of process control. Journal of Management in Medicine, 15, 376-386.
  • Straus, S. G., Miles, J. A., & Levesque, L. L. (2001). The effects of videoconference, telephone, and face-to-face media on interviewers' and applicants' judgments in employment interviews. Journal of Management, 27, 363-381.
  • Miles, J. A., & Naumann, S. (2000, Summer/Fall). The cumulative effects of justice perceptions. Journal of Behavioral and Applied Management, 2, 12-21.
  • Miles, J.A. (2000). The relationships of collective orientation and cohesion to team outcomes. Psychological Reports, 86, 435-444.
  • Miles, J. A., & Klein, H. J. (1998). The fairness of assigning group members to tasks. Group and Organization Management, 23, 71-96.
  • Dansky, K. H., & Miles, J. A. (1997). Satisfaction with ambulatory healthcare services: Waiting time and filling time. Hospital and Health Services Administration, 42(2), 165-178.
  • Miles, J. A., & Greenberg, J. (1993). Cross-national differences in preferences for distributive justice norms: The challenge of establishing fair resource allocations in the European Community. In K. Rowland and G. R. Ferris (Eds.), Research in Personnel and Human Resources Management (pp. 133-156). Greenwich, CT: JAI Press.
  • Miles, J. A., & Greenberg, J. (1993). Using punishment threats to attenuate social loafing effects among swimmers. Organizational Behavior and Human Decision Processes, 56, 246-265.

PAPER PRESENTATIONS

  • Miles, J. A. (2013). Publishing New Management and Organization Theories. Paper presented at the annual meeting of the national Academy of Management, Orlando, FL.
  • Miles, J. A. (2012). Management and Organization Theories. Paper presented at the annual meeting of the national Academy of Management, Boston, MA.
  • Miles, J. A. (2011). A Review Of Best Practices In Sustainable Facilities Management. Paper presented at the annual meeting of the national Academy of Management, Chicago, IL.
  • Miles, J. A. (2010). Business School Centers: Best Practices And Lessons Learned. Paper presented at the annual meeting of the national Academy of Management, Montreal, Canada.
  • Miles, J. A. (2009). A Review Of Best Practices In Sustainable Facilities Management. Paper presented at the annual meeting of the national Academy of Management, Chicago, IL.
  • Miles, J. A. (2008). Asking More Effective Questions When Developing Leaders. Paper presented at the annual meeting of the national Academy of Management, Anaheim, CA.
  • Miles, J. A. (2008). Students' Gender, Religiosity, and Wealth Influence Their Homosexuality and Gay Marriage Attitudes. Paper presented at the annual meeting of the national Association For Psychological Science, Chicago, IL.
  • Miles, J. A. (2007, August). Leaders Wanted: A Review of Current Methods for Training and Developing. Paper presented at the annual meeting of the national Academy of Management, Philadelphia, Pennsylvania.
  • Naumann, S. E, & Miles, J. A. (2007). Helping Norms in Work Groups: A Field Study. Paper presented at the annual meeting of the Institute for Applied and Behavioral Management (IBAM Conference), Reno, Nevada. 
  • Miles, J. A., and Naumann, S. (2006, May). The Influences of Religiosity, Gender, and At-Risk Behaviors on Leadership Ability. Paper presented at the annual meeting of the national Association for Psychological Science, New York, New York.
  • Miles, J. A. (2005, August). What Happened To The Women? A Model Examining Why Successful Women Are Leaving The Workplace. Paper presented at the annual meeting of the national Academy of Management, Honolulu, Hawaii.
  • Miles, J. A. (2003, August). A Review Of Current Methods For Teaching Leadership Ethics: Successes and Failures. Paper presented at the annual meeting of the national Academy of Management, Seattle, Washington.
  • Miles, J. A. (2002, August). Leadership Challenge in Executive Training. Paper presented at the annual meeting of the national Academy of Management, Denver, Colorado.
  • Miles, J.A. (2001,August). E-Training For E-Normous Results. Paper presented at the annual meeting of the national Academy of Management, Washington, D.C.
  • Miles, J.A. (2000, August). Implications of Workplace Romance on Organizational Policy. Paper presented at the annual meeting of the national Academy of Management, Toronto, Canada.
  • Miles, J.A. & Strasser, S. (2000, April). Updating Hospital Inpatients About Expected Waiting Times To Improve Service Satisfaction Perceptions. Paper presented at the annual meeting of the Western Academy of Management, Kona, Hawaii.
  • Miles, J.A. & Naumann, S. (2000, April). The Cumulative Effects Of Justice Perceptions. Paper presented at the annual meeting of the Western Academy of Management, Kona, Hawaii.
  • Miles, J. A., & Palmer, T. S. (1998, August). Punishing Plagiarism From The Web: Students' Perceptions Of Fairness. Paper presented at the national meeting of the Academy of Management, San Diego, CA.
  • Miles, J. A., & Dansky, K. H. (1998, April). Improving Patient Satisfaction With Triage Procedures Through Fairness Perceptions. Paper presented at the national meeting of the Society for Industrial and Organizational Psychology, Dallas, Texas.
  • Schminke, M., Ambrose, M., & Miles, J. A. (1997, August). Ethical Frameworks: An Examination Of Sex Differences, Setting, And Accuracy Of Perceptions. Paper presented at the national meeting of the Academy of Management, Boston, MA.
  • Dansky, K. H., & Miles, J. A., & Opher, D. (1996, August). Satisfaction With Ambulatory Healthcare Services: How Important Are Waiting Times? Paper presented at the national meeting of the Academy of Management, Cincinnati, Ohio.
  • Miles, J. A. (1996, April). The Effects of Team Creation Procedures on Team Members' Satisfaction and Performance. Paper presented at the national meeting of the Society for Industrial and Organizational Psychology, San Diego, California.
  • Miles, J. A. (1995, July). Improving service satisfaction by managing patients' perceptions while waiting. Paper presented at the Marketing Science conference, Sydney, Australia.
  • Miles, J. A. (1995, June). Creating procedurally and distributively fair high-performing task teams. Paper presented at the annual meeting of the International Association of Conflict Management, Elsinore, Denmark.
  • Miles, J. A. (1995, May). The Relationships of Collective Orientation and Cohesion to Team Outcomes. Paper presented at the national meeting of the Society for Industrial and Organizational Psychology, Orlando,Florida.
  • Miles, J. A., & Lillis, M. (1994, November). The fairness of triage:Perceptions of treatment allocation in an emergency department. Paper presented at the Fifth International Interdisciplinary Medical Conference, Jacksonville Beach, Florida.
  • Straus, S. G., & Miles, J. A. (1994, August). The effects of videoconference, telephone, and face-to-face media on judgements in employment interviews. Paper presented at the meeting of the Academy of Management, Dallas, Texas.
  • Miles, J. A., & Straus, S. G. (1994, July). Communication technologies and employment interviews: Meeting the challenges of international recruitment. Paper presented at the Fourth Conference on International Personnel and Human Resource Management, Gold Coast, Australia.
  • Klein, H. J., & Miles, J. A. (1993, August). The consequences of free riding: It's the perceptions that matter. Paper presented at the national meeting of the Academy of Management, Atlanta, Georgia.
  • Miles, J. A. (1992, August). The cultural determinants of distributive justice. Paper presented in symposium on culture and organizational justice. (E. Allan Lind, Chair), presented at the meeting of the Academy of Management, Las Vegas, Nevada.
  • Miles, J. A., & Greenberg, J. (1992, July). Cultural diversity as a challenge to achieving distributive justice within the European community. Paper presented at the Third Conference on International Personnel and Human Resource Management, Berkhamsted, Hertfordshire, England.
  • Miles, J. A., & Klein, H. J. (1992, April). When free-riding is fair: The exemption of members of over-staffed groups. Paper presented at the national meeting of the Society for Industrial and Organizational Psychology, Montreal, Canada.
  • Greenberg, J., Eskew, D. E., & Miles, J. A. (1991, August). Adherence to participatory norms as a moderator of the fair process effect: When voice does not enhance procedural justice. Paper presented at the national meeting of the Academy of Management, Miami, Florida.
  • Sandver, M. H., & Miles, J. A. (1991. August). Workplace innovation and local  unionism the building trades: Theory, application, and membership reactions. Paper presented at the national meeting of the Academy of Management, Miami, Florida.
  • Miles, J. A. (1990, April) Organizational communication relationships: Dangerous liaisons or the keys to success? Paper presented at the 11th Annual national I/O and OB Graduate Student Convention, Columbus, Ohio.

INVITED COLLOQUIA

  • Miles, J.A. (2004, May). The HR Game, Human Resource Management Simulation. Presentation made at the University of the Pacific Technology and Innovation Fair, Stockton, CA.
  • Miles, J. A. (1997, October). Research Developments On Social Loafing And Free-Riding In Team Performance. Colloquium presented to the the Eberhardt School of Business, University of the Pacific, Stockton, CA.
  • Miles, J. A. (1995, November). The Fairness Of Emergency Room Triage Procedures. Colloquium presented to the Institute of Labor and Industrial Relations and the Department of Business Administration, University of Illinois at Urbana-Champaign.
  • Miles, J. A., & Straus, S. G. (1994, April). Communication Technology And Job Interviews. Colloquium presented to the Department of Psychology, University of Pittsburgh and to the Graduate School of Industrial Administration, Carnegie Mellon University, Pittsburgh, Pennsylvania (Groups and Organizations Symposium).
  • Miles, J. A. (1997). The future of the American Workforce. Talk presented to the Engineering Management Program of the University of the Pacific, Stockton, California.
  • Miles, J. A. (1996). Women as Leaders in the New Millennium. Talk presented to the California Federation of Women's Clubs, Stockton, CA.

ORGANIZER & CHAIR OF SYMPOSIA AT NATIONAL CONFERENCES

  • Showcase Symposium: Creating and Publishing New Management and Organization Theories. (Academy of Management, Orlando, Florida, August, 2013).
  • Showcase Symposium: Where Are All The New Management and Organization Theories? (Academy of Management, Boston, Massachusetts, August, 2012).
  • Improving Management Performance For Sustainability: Best Practices From Health Care Management, Facilities Management, Management Education, and Organization Development. (Academy of Management, Chicago, Illinois, August, 2009).
  • Improving Management Performance By Asking Better Questions: Best Practices From Law Enforcement, Health Care, Organizational Development, and Leadership Development. (Academy of Management, Anaheim, California, August, 2008).
  • Surviving the Perfect Storm: Causes, Consequences, and Solutions for the Looming Labor Crisis (Academy of Management, Philadelphia, Pennsylvania, August, 2007).
  • A New Vision Of Women And Corporate Leadership - Why Are Women Leaving The Workplace? (Academy of Management, Honolulu, Hawaii, August, 2005).
  • You Can Lead Business Students To Class, But Can You Make Them Lead Ethically?: Practice, Debate, And Discussion Of Teaching Leadership Ethics. (Academy of Management, Seattle, Washington, August, 2003).
  • The "Challenge" Of Developing Leaders: Practice, Debate, And Discussion. (Selected as "All-Academy Showcase Symposium." Academy of Management, Denver, Colorado, August, 2002).
  • New Directions in Managing Via the Internet. (Academy of Management, Washington, DC, August, 2001).
  • Frisky Business: The Implications of Workplace Romance on Organizational Policy and Practice. (Academy of Management, Toronto, Canada, August, 2000).
  • Student Learning From Socially Responsible Activities: A Discussion of the Challenge to Business Schools Issued in Anita Roddick's 1995 Academy of Management Address. (Selected as "Most Innovative Session" on the Organizational Behavior Program, Academy of Management Meetings, Cincinnati, Ohio, 1996, August).
  • Transforming Organizations Through the Power of Vision: Theoretical Advances, Empirical Evidence, and Corporate Experiences. (All-Academy Showcase Symposium, Academy of Management Meetings, Vancouver, 1995, August).
  • The Antecedents of Social Loafing. (Academy of Management, Atlanta, Georgia, 1993, August).
  • Mentoring for Successful Integration of Diverse Employees. (Academy of Management, Las Vegas, Nevada, 1992, August).