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University of the Pacific
3601 Pacific Avenue
Stockton, California 95211

Referral Center

Pacific's Referral Center serves as a "hub" or central point for members of the University community to refer students in need of guidance and support. Upon referral, a Student Success Coach staff reaches out to the student to help them identify and access services needed in order to obtain their academic goals. For students seeking ongoing support, a Student Success Coach staff can provide academic coaching to help students create and monitor their personalized plan for success at Pacific. For more information, please see our FAQ's worksheet.

Signs or Stressors of Students in Need of Referral

These signs may include, but are not limited to:

  • Academic difficulty - Incomplete or missing work, poor class performance
  • Difficulties with family/home environment
  • Difficulties adjusting to college
  • Excessive or unexplained absences 
  • Financial Concerns
  • Lack of required participation
  • Mental health issues
  • Physical health issues
  • Relationship issues
  • Repeated requests for deadline extensions 
  • Self-harm concerns
  • Unable to locate the student

Outcomes of a referred student may include, but are not limited to: 

  • Connecting with a campus academic resource
  • Connecting with a campus support service
  • Ongoing meetings with a Student Success Coach
  • Assistance dropping or withdrawing from a failing class
  • Wellness check on students who have been absent from class(es)

How to Refer a Student

There are two ways you can refer a student to the Referral Center:

  1. Complete the Support Services Referral Form
  2. Call the Referral Center at (209) 946-7702

All referrals should include the following information:

  • Student's Name
  • Pacific ID (if available)
  • Relationship to student (instructor, faculty advisor, etc.)
  • Reason for the referral
  • Whether you would like the referral to be anonymous 

Key Campus Collaborations:

While the Referral Center works closely with nearly every campus department or service, key partners include: 

Urgent Concerns/After Hours

Urgent Referral: If you feel the student is in need of urgent support, please consider the following immediate action items before submitting a referral center form:

Medical Emergency: For a medical emergency, dial Public Safety's emergency number: 209-946-

 If you are concerned about a student engaged in imminent self-harm or threat to others, please notify Public Safety immediately at the emergency number: 209-946-3911. It is recommended you save it as "A_Public Safety Emergency" in your cell phone so that it is at the top of the phone contacts list.  

For a description of emergency therapy services available to students, visit the Counseling and Psychological Services (CAPS) by clicking here