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Appointments

Book online with MyHealth@Pacific or call 209.946.2315 ext. 1 during regular business hours.

In case of an emergency, if on campus please call 209.946.3911 or if off-campus call 911. 

For an appointment with Counseling Services call 209.946.2315 ext. 2.

When You Call

When you call, be prepared to give us a brief and accurate reason for your appointment. This will enable us to give you an appropriate amount of time for your visit and to give you an appointment with the right type of provider. Your health-related information is always confidential.

You may ask for the practitioner of your choice, depending on availability. When you are seen again for follow-up appointments, ask for the same practitioner.

At the Time of Your Appointment

Please arrive 10 minutes* before your appointment time. For your visit:

  • Bring a method of payment in case you incur charges: Cash, check, credit card or PacificCash.
  • Check in at the front desk.
  • Present your student ID and current health insurance card.
  • Check out at the front desk prior to leaving the building. 

*Please note: arriving more than 10 minutes prior to your scheduled appointment will not allow you to be seen early.

Appointment Reminders

You will be sent a reminder of your appointment via your Pacific email address. If you would like to discontinue these reminders, please call 209.946.2315 ext 1 to opt-out. Please see our Privacy Notice for more information.

Cancellations

To cancel an appointment, you must call before 8am on the day of your appointment or it will be considered a no-show: 209.946.2315. To leave a message after hours, press option 1 and then the pound key (#) to bypass the pre-recorded emergency information. If you fail to cancel an appointment that you do not appear for, you will be charged a no-show fee.

No-show Policy

Every month, we make appointments for an average of 700-800 students. If you do not show, you may prevent someone else from receiving needed care.

When you do not keep your appointment or arrive more than 14 minutes late, you will be charged a no-show fee, even if the provider is able to work you into his or her schedule.

No-show Fee

If you fail to keep your appointment, you are charged a no-show fee as outlined in the no-show agreement:

  • $50 - Physician
  • $25 - Nurse Practitioner or Registered Dietitian

You will receive two courtesy waivers for your first two no-shows. After that you will be charged the fee. Failure to pay within 10 days of the no-show will result in a finance hold on the student account.