Frequently Asked Questions

If you have additional questions, please contact the Student Accounts Office.

	Questions about Student Accounts
1.	How the Student Accounts Office communicates with you
2.	Who is financially responsible for the student account?
3.	Distinction between the Student Accounts Office and the Office of Financial Aid
	Questions about Billing and Charges
1.	How to calculate the amount due for the semester/term?
2.	How to determine your refund if you drop courses or withdraw from Pacific?
3.	How to charge/ reverse student health insurance to the student account?
4.	Why there is a Wellness Center Fee?
5.	How to charge bookstore purchases to your student account?
6.	How to make changes to your housing or meal plan?
7.	What's the difference between Authorized and Memo'd Financial Aid?
	Questions About Federal Regulations
1.	Information about the Family Education Right to Privacy Act (FERPA)
2.	What is the Authorization to apply federal Financial Aid to prior-year charges?
3.	What is the Title IV Authorization to Release Non-Institutional Charges?
	Other Common Questions
1.	Understanding your Pacific Student ID card
2.	How to access funds for personal expenses
3.	Why do I get a blank white page when I launch the Bill+Payment software?

University of the PACIFIC