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CONTACT US

Student Accounts
209-946-2517 Fax: 209-946-2468
studentaccounts@pacific.edu
Finance Center - 1st Floor
Payment Address
University of the Pacific
Finance Center
3601 Pacific Avenue
Stockton, CA 95211

Requesting a Refund

When a student account has a credit balance where payments and credits exceed the total amount due, the student will receive a refund upon request.  Students may request refunds by email, over the phone, or in-person.  Refunds are issued on a weekly basis. 

Refunds will NOT be granted based on "anticipated" aid.  All financial aid must be disbursed on the student's account before a refund is processed.

  • A credit balance resulting from an overpayment by check maybe be refundable 14 days after the check was received. 
  • A credit balance resulting from student loans and/or scholarships will be refunded after the start of class.

Refund Information for Students with Excess of Title IV Funds

Students whose account credit is caused by an excess of Title IV funds MUST complete the Title IV Authorization to Release Non-Institutional charges form.

Failure to complete this form will delay and may impact refund requests.

Click here for more information on Title IV funds and the Title IV Authorization to Release Non-Institutional Charges


Want a Faster Refund? Go Direct

Direct Deposit is the fastest most secure way to receive a refund.  Refunds will be directly deposited into the checking or savings account and financial institution of choice without having to wait for the check to arrive in the mail.

To set up a direct deposit, students must turn in a completed direct deposit form to the Student Accounts Office.  Refunds to third parties, including parents are not eligible for Direct Deposit.  Get the Direct Deposit Form here.

Refunds by Mail

A student can also request to receive a refund by mail as long as the correct mailing information is provided.