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Loan-Related Frequently Asked Questions

What are the Student Loans Department hours?

If I end up having a credit on my Student Account from my loans, how can I receive a refund?

I didn't receive my 1098 tax form for my loan(s). How can I get a copy?

Will my loans be reported to a credit bureau?

When is my payment due?

When will I receive a bill?

Can I pay by credit card?

Why do I have a hold on my account?

How do can I get the hold removed?

What can I do if I disagree with the information reported to Equifax?

Where do I send my payment?

Where can I access the Release of Information Authorization form? What is FERPA?

How can I access my Annual Disclosure Statement? What is it?

If you have additional questions, please contact the Student Loans Department.

What are the Student Loans Department Hours?
Regular Business hours:
8:30 am to 5:00 pm Monday – Friday

If I end up having a credit on my Student Account from my loans, how can I receive a refund?
You can request a refund through the Student Accounts Office.
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I didn't receive my 1098 tax form for my loan(s). How can I get a copy?
You can obtain a copy of your 1098 tax form for your loans from Heartland Campus Solutions ECSI.
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Will my loans be reported to a credit bureau?
Yes. The status of all Perkins, Health Professions Student Loans, University Loans, and Student Notes all are reported at the end of every month to Equifax.
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When is my payment due?
When your grace period ends and you begin the repayment process, your payment will be due the first of every month.
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When will I receive a bill?
You will get your first bill at the end of your grace period, approximately 15 days prior to first payment due date.
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Can I pay by credit card?
Yes. Credit card transactions are processed by Heartland Campus Solutions ECSI.

Your credit card statement will reference Heartland Campus Solutions ECSI, as the payee. There is a processing fee charged if done online or over the phone with a representative at Heartland Campus Solutions ECSI.

See Repayment Options for other payment choices.
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Why do I have a hold on my account?
The Student Loans Department may place a hold on your account if:

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How do I get the hold removed?
You can get the hold(s) removed by:

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What can I do if I disagree with the information reported to Equifax?
You can dispute any information by contacting Equifax directly.
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Where do I send my payment?
Send all payments to the address and via the methods described at Repayment Options and Deferments.
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Where can I access the Release of Information Authorization form? What is FERPA?
You can access the Release of Information Authorization form and find more information on FERPA here.

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How can I access my Annual Disclosure Statement? What is it?
You can find out more and access your Annual Disclosure Statement here.
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