Loan-related Frequently Asked Questions
What are the Student Loans Department hours?
If I end up having a credit on my Student Account from my loans, how can I receive a refund?
I didn't receive my 1098 tax form for my loan(s). How can I get a copy?
Will my loans be reported to a credit bureau?
Why do I have a hold on my account?
How do can I get the hold removed?
What can I do if I disagree with the information reported to Equifax?
Where can I access the Release of Information Authorization form? What is FERPA?
How can I access my Annual Disclosure Statement? What is it?
If you have additional questions, please contact the Student Loans Department.
What are the Student Loans Department Hours?Regular Business hours:
8:30 am to 5:00 pm Monday – Friday
Summer Hours:
7:30 am to 4:00 pm Monday – Thursday
7:30 am to 1:00 pm Friday
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If I end up having a credit on my Student Account from my loans, how can I receive a refund?
You can request a refund through the Student Accounts Office.
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I didn't receive my 1098 tax form for my loan(s). How can I get a copy?
You can obtain a copy of your 1098 tax form for your loans from Educational Computer Systems.
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Will my loans be reported to a credit bureau?
Yes. The status of all Perkins, Health Professions Student Loans, University Loans, and Student Notes all are reported at the end of every month to Equifax.
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When is my payment due?
When your grace period ends and you begin the repayment process, your payment will be due the first of every month.
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When will I receive a bill?
You will get your first bill at the end of your grace period, approximately 15 days prior to first payment due date.
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Can I pay by credit card?
Yes. Credit card transactions are processed by Educational Computer Systems Incorporated (ECSI).
Your credit card statement will reference ECSI, Educational Billing Services, LLP, as the payee. There is a processing fee charged by ECSI if done online or over the phone with a representative at ECSI.
See Repayment Options for other payment choices.
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Why do I have a hold on my account?
The Student Loans Department may place a hold on your account if:
- You did not complete your Exit Interview.
- Your loan has defaulted.
- Your Student Account balance was transferred to a Student Note.
How do I get the hold removed?
You can get the hold(s) removed by:
- Completing your Exit Interview.
- Bringing your loan account current.
- Paying off your Student Note in full.
What can I do if I disagree with the information reported to Equifax?
You can dispute any information by contacting Equifax directly.
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Where do I send my payment?
Send all payments to the address and via the methods described at Repayment Options and Deferments.
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Where can I access the Release of Information Authorization form? What is FERPA?
You can access the Release of Information Authorization form and find more information on FERPA here.
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How can I access my Annual Disclosure Statement? What is it?
You can find out more and access your Annual Disclosure Statement here.
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