The Office of Information Technology consists of several departments. Among them are:

Educational Technology Services (ETS)

ETS helps faculty envision, plan, and implement university-wide technology solutions that can enhance and transform teaching, student learning and scholarship. ETS will provide the leadership necessary to help faculty, departments and schools achieve their educational technology objectives, to help schools align their technology objectives with those of the institution, and to create learning environments that enable student-centered learning.

Enterprise Applications (EA)

EA is responsible for supporting the administrative computing environment. The group is comprised of five application programmers, two web developers, two computer operators, and one database and systems administrator all reporting to the Director of Enterprise Systems.

Infrastructure Services (IS)

IS can be broken up into the following divisions:

• Network Engineering Services (NES) creates and maintains the electronic networking infrastructure (Pacific Net) that provides the tools for faculty and staff to excel in their research and scholarship and to utilize innovative approaches to teaching and learning.
• Customer Support Center's (CSC) goal is to provide accurate, timely resolution for faculty/staff reported technical desktop issues. Call CSC at 946-7400 for hardware or software problems with supported Sunray, PC, or Macintosh computers. CSC will log the service request and track it to resolution.
• Student Technology Services (STS) works closely with CSC. They are responsible for helping students connect to Pacific Net, access the University phone system, and resolve computer hardware and software problems.
• Systems maintains Pacific's co-location infrastructure, Directory and authentication services, primary campus webservers, centralized file services, e-mail and anti-spam/virus systems. Systems also provides the final escalation point for all issues that do not directly fall into EA, NES, ETS and Telecom expertise.
• Telecommunications is responsible for the planning, engineering and repair of the telephone systems, voice mail systems, call accounting system, and network infrastructure that supports voice, data and video on campus for students, faculty, and staff.