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Customer Satisfaction Survey Results 2017

Mar 25, 2018

2017 Customer Satisfaction Survey

Results

About the Survey

The Pacific Technology Division continues to strive for excellence in an ongoing effort to enrich the experience of our customers and educate them on how to use our services. In the fall of 2017, Pacific Technology in partnership with the Information Strategy and Policy Committee administered a customer satisfaction survey to students, staff and faculty at all three campuses. The goal of this survey is to assess the perceptions of our customers on the various aspects of Pacific Technology’s services.

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What we are doing to improve awareness about our tools and services:

  • Creating targeted online brochures for students and faculty
  • Developing a service catalog detailing the services we provide

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What we have done to improve your experience:

  • Added an additional Helpdesk in the library at the Stockton campus
  • Expanded the capability of ServiceNow to offer customers status updates

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What we are doing to improve:

  • Engaging a mechanism on ServiceNow to obtain ad hoc, as well as, ongoing feedback after every service call or in-person contact

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What we are doing to improve:

  • Offering a mechanism on ServiceNow to obtain ad hoc, as well as, ongoing feedback after every service call or in-person contact

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Thank you!

Pacific Technology wishes to thank everyone who took the time to give us their feedback. At Pacific Technology, our customers are our first priority and we take their feedback very seriously. As we continue to take a deeper dive into the results of this survey, we will continue to enhance our services.

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