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“The discussion was great! The instructors were wonderful in letting the class contribute. We thoroughly covered a lot of information.”

- Jennifer Meeuwse, Escalon Premier Brands, Division of H.J. Heinz

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888.439.2867 or 209.946.2956
FAX 209.946.2586
Peter Johnson
Westgate Center for Leadership & Management Development
Eberhardt School of Business
3601 Pacific Avenue
Stockton, California 95211

Schedule and Course Outline

Fall schedule to be determined. 

Classes will take place in a 2-part format on Wednesdays from 6:00 - 9:00 P.M.



Exceeding Customer Expectations
- Key Elements of Customer Service
- Internal and External Customers
- Gaining a Competitive Advantage
- Applications for Industrial, Consumer Products, and Service Organizations

Managing Projects Successfully
- How to start the project to ensure success
- Creating the project plans
- Executing the project plans while monitoring and controlling it
- Closing the project

 Effective Communications Skills
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles

 Building Leadership Effectiveness
- The 15 Rules for Effective Leadership
- Leadership Versus Management
- Creating and Implementing Teams
- Motivating Others by Creating a Mission, Vision and Goals
- Building Your Human Capital Through Coaching and Mentoring

 Creating a Competitive Strategy
- The Strategy Process
- Strategy and Competition
- Evaluating Strategy Success
- Class Exercise/Application

Financial Management for Non-Financial Managers
- Key Finance Terms: Assets, Liabilities, Capital, Depreciation
- Analyzing the Income Statement to Assess Revenues and Expenditures
- Keeping Your Plan on Target with Budgetary Controls
- Using Profit-planning Tools, Break-even Analysis, Financial Forecasting

Designing Innovative Organizations
- Why innovation is important and what stands in the way of successful innovation in organizations
- Knowledge of strategies, structures, processes and skills that characterize successful innovator
- Practical knowledge and tool to improve an organization's capacity to generate and successfully apply new ideas

Legal Issues in Employee Relations
- Federal and State Employment Law
- Employment Practices/Fair Labor Standards Act
- Wrongful Discharge (At-wills vs. Just cause)
- Legal Research Methods and Privacy Issues
- Americans with Disabilities Act