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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 7:30 a.m. - 6:30 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Hours: 7:30 a.m. - 5:30 p.m. Mon - Fri.

Night Clinic Hours: 7:00 a.m. - 8:00 p.m.
Mon - Thu

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Automatic Call Distribution

Automated Call Distribution allows for calls to be placed into queues that are then sent out to agents within a group based on assigned skills and idle duration of a phone. This allows a department to operate without a common line ringing on multiple phones at once and also allows for segmented call answering across multiple blocks of agents.

Requirements: Audience:
Meetings held to determine if ACD is an appropriate solution for the need.  Staff
Desk phones required.
Training provided in the form of pre-recorded videos.

Requesting the Service:

A manager will need to submit a ticket to initiate evaluation of deploying the service. A resource from Telecommunications will then meet with the manager and any other relevant stakeholders to make a determination if ACD will fulfill the need expressed. 

Documentation:

Click here to see the trainings with the ACD system.

How do I get help with this service?

Please submit a ticket through ServiceNow if you have any additional questions related to the service.