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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 7:30 a.m. - 6:30 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Hours: 7:30 a.m. - 5:30 p.m. Mon - Fri.

Night Clinic Hours: 7:00 a.m. - 8:00 p.m.
Mon - Thu

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Phones/Voicemail/Long Distance codes

Basic telephone services encompass the following:

Phone call service. The most basic phone service allows for intercampus dialing only. Local, local toll, long distance, and international calling can all be added.  

Voicemail. Voicemail boxes can be attached to any extension number with the ability to send messages to an Exchange mailbox.   

Long Distance Auth Codes. LD codes can be assigned to numbers to allow for calls that will invoke charges, which are local toll, long distance, or international. Numbers do not always require LD codes to make these calls, but unless specified the LD code requirement is currently applied as the default.

Requesting the Service Audience:
A user will need to submit a ticket to request new telephone services or for changes to existing services. Staff
Faculty

Requirements

Full user info is needed for numbers that will be assigned to individuals. Numbers that will function only as department or generic lines only require an index code to bill against.

Completed phone configuration forms are required for any telephone requests where changes will be made to a physical phone.

Documentation:

Phone call charges are billed to the index assigned to the user or number.

How do I get help with this service?

Please submit a ticket through ServiceNow if you have any additional questions related to the service.