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FRC Application FAQs

Why is the Submit button is not showing?

  • Check the Compliance Checklist. It is a required field to make sure any compliance are accounted for.
  • Pink text fields are important data fields that we require. Please check the form to make sure that all of the pink fields have been filled in.

Text doesn't keep the format from copy and pasting

  • There could be a visual issue with the format of the text if the user decides to copy and paste into the field. This is likely do to the internet browser that is being used to render the form. Sharepoint and Infopath are both Microsoft products, so they work the best with a Microsoft native browser like Internet Explorer. If you use Google Chrome or Mozilla Firefox, you can trust that the format of the text has been saved and will look proper if viewed through Internet Explorer.

How come my Certify check-box isn't staying checked after clicking it?

  • If you are not using Internet Explorer, please do so as Microsoft software tend to have the most compatibility with each other.
  • After opening the link, there should be a banner on the top-left of the page. There should be an 'Edit Item' button. Click that, and try again.
  • Try re-opening the link at a later time. If the issue continues, please email osp@pacific.edu with as much detail as you can and provide a screenshot if possible.

How come the submit button isn't taking me to a "Thank you" page?

  • If you are not using Internet Explorer, please do so as Microsoft software tend to have the most compatibility with each other.
  • Try re-opening the link at a later time. If the issue continues, please email osp@pacific.edu with as much detail as you can and provide a screenshot if possible.

I submitted my form, now what?

  • It is the PI’s responsibility to make sure the form gets signed by all the appropriate people before coming to OSP. Please communicate with your Chair, Dean etc. to move the form forward.

My Dean/Chair/Approver is not available to sign because: 1) they are out of town 2) no longer at the university 3) is not the right person/email listed 4) other reason.

  • For temporary approvers: email osp@pacific.edu with the proxy name and the permission given for the proxy to approve for the original signer.
  • For permanent changes: email osp@pacific.edu with the name of the person who needs to be removed along with the title and approver status in the routing form, and the name and contact of the replacement.

My problem/challenge is not listed here, what do I do?