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University of the Pacific
3601 Pacific Avenue
Stockton, California 95211
209.946.2011

General FAQs

Coronavirus (COVID-19) basics

What you can do

Mental health services

What Pacific is doing

Travel and study abroad guidelines

Reporting discrimination

Additional health information and resources


Coronavirus (COVID-19) basics

Q:What is the coronavirus (COVID-19)?
A: COVID-19, is a new respiratory virus first identified in Wuhan, Hubei Province, China. Learn more at the CDC website. A novel coronavirus is a new coronavirus that has not been previously identified. The CDC considers this new virus a public health concern based on current information. However, the immediate health risk to the general U.S. public is considered low at this time. The CDC and the World Health Organization are closely monitoring the situation and providing ongoing guidance. No confirmed cases of COVID-19 have been reported on any of our three campuses.

Q: What are the symptoms?
A: COVID-19 symptoms include respiratory complaints such as fever (38°C/ 100.4 °F), cough with shortness of breath and breathing difficulties. Runny nose, sore throat, sneezing, and diarrhea NOT common symptoms.

Q:How does coronavirus spread?
A: Person-to-person transmission can occur. Based upon available information, it appears that very close contact to respiratory droplets from someone who is  symptomatic (fever, cough) is needed for transmission—simply walking by or working near someone who has traveled to the affected area does not pose a risk.

The incubation period (time from which one is exposed to the onset of symptoms) is most likely in the 2–7-day range, but possibly up to 10 14 days.

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What you can do

Q: How concerned should I be? Should I wear a mask?
A: While the potential public health threat in the U.S. is high, individual risk depends on exposure, according to the CDC. The CDC does not currently recommend the use of facemasks among the general public.

Q: What should I do if I have flu-like symptoms?
A: We encourage students who are feeling sick to call the student health center, make a phone appointment and/or use the nurse advice line: 209.946.2315, option 4. Phone appointments are available 24/7 for students on all three campuses. Students who are home, faculty and staff are encouraged to contact their primary care providers.

If you have symptoms of influenza-like illness or other respiratory infections, the best course of action is to stay home.

Q: How can I protect myself?
A: Prevention measures are similar to those utilized against the common cold and flu, which are currently circulating in high numbers. These are everyday habits that can help prevent the spread of several viruses.

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Don’t share food and drinks.
  • Clean and disinfect shared surfaces and objects that are touched frequently (e.g. doorknobs, desks, phones).
  • If you can,  avoid close contact with anyone with cold or flu-like symptoms.
  • Read about COVID-19 Prevention and Treatment.

Q: I had a flu vaccine. Am I protected from coronavirus?
A: No, but we strongly recommend that everyone obtain seasonal flu vaccination. While it will not prevent COVID-19, influenza is currently in widespread circulation and initial symptoms can be similar to novel coronavirus. Any illness right now can increase anxiety and concerns. Students can still contact Student Health Services to get a flu shot.

Q: What should I do if I start to feel sick?
A: Stay home when you are sick. Students can call the student health center, make a phone appointment and/or use the nurse advice line: 209.946.2315, option 4. Phone appointments are available 24/7 for students on all three campuses. Faculty and staff should contact their primary care providers.

If you are ill, you may have a cold or the flu. The number of active influenza cases is currently very high, and over ten million people in the U.S. have been sick with the flu this year.

If you have symptoms of fever, cough, and/or difficulty breathing, please seek medical care right away and call ahead before arriving at your student health center or medical care provider.

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Mental health services

Q: I’m feeling stressed and overwhelmed, who can I talk to?
A: University of the Pacific’s CAPS (Counseling and Psychological Services) on-call therapist is available 24/7. During business hours, call 209.946.2315 x2 and ask to be transferred to our on-call therapist. On nights and weekends, call 209.946.2315 x2 and wait for the CAPS voicemail to begin, then press 4 and you will be connected to a licensed therapist. Additional information can be found at www.pacific.edu/CAPS/options.

Staff and faculty can contact the MyLibertyAssist Employee Assistance Program 24/7 Member Services Line at 1.866.695.6327. You may be guided to a counselor in your vicinity for confidential assistance.

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What Pacific is doing

Q: What precautions is Pacific taking?
A: The university continues to follow the latest guidelines offered by the Centers for Disease Control and Prevention (CDC), the U.S. Department of Health and Human Services (HHS), and county Public Health regarding the novel coronavirus, or COVID-19 to take precautions for the well-being of our students, faculty and staff, including  transitioning from in-person to remote instruction and suspending domestic non-essential university-related travel, along with the following:

  • Asking staff members in non-essential roles to work remotely.
  • Advising students on campus to return to their permanent residence or an alternate residence.
  • Screening health center visitors who meet CDC criteria and have general flu-like symptoms.
  • Suspending international travel for university-related business.
  • Providing general flu prevention information in residence halls, health centers, clinics and other locations on campus.
  • Providing cleaning guidelines to physical plant staff.
  • Posting travel advisories.
  • Self-observation and monitoring for students returning from study abroad in affected areas.
  • Self-isolation as a preventative measure for students who do not have symptoms but meet the current CDC guidelines and the US Department of Health and Human Services (HHS) recommendations.

Q: Will the campus close?
A: On March 11, the university announced it will transition from in-person to remote instruction and exams through the end of the semester (See schedule below). Campuses will remain open; however, all Stockton students were asked on March 15 to immediately return to or remain in their permanent residences. Pacific will be able to accommodate a very limited number of students in residence on campus during a period of minimal on-ground services and staff. 

Undergraduate and Graduate Students in Stockton

  • Spring break for semester-based programs on the Stockton Campus will be extended one week, through March 20, to give students, faculty and staff time to prepare for this transition.
  • Starting March 23, undergraduate and graduate classes in Stockton will be delivered via remote instruction.

McGeorge Students

  • Beginning March 23 and continuing until the end of the semester, class sessions will be delivered via remote instruction, and a few experiential classes will be adapted to allow social distancing. Dean Colatrella will provide further details.

Students in the Physician Assistant Program and Programs in the Thomas J. Long School of Pharmacy

  • Starting March 23, students will receive didactic and discussion courses through remote instruction, and experiential classes will be adapted to allow social distancing. Clinical rotations at off-campus locations will continue. Your dean or program director will provide further details.

Dugoni Students

  • Starting with the new quarter that begins March 30, courses with more than 50 students will be delivered via distance technologies. Dean Nadershahi will provide further details.

All Other Students

  • Your dean or program director will provide further details.

Q: Can I return to campus after spring break?
A: No, students are encouraged to return to or remain in their permanent residences at the conclusion of spring break. We understand that some resident students will need to continue living on campus. Residential, dining and other essential services (e.g., health and counseling) will remain available; however, other services may be limited.

Q: Will classes be canceled?
A: No, however, on March 11, the university announced it will transition from in-person to remote instruction and exams. Campuses will remain open; however, students are encouraged to return to or remain in their permanent residences at the conclusion of spring break. We understand that some resident students will need to continue living on campus. Residential, dining and other essential services (e.g., health and counseling) will remain available; however, other services may be limited.

Undergraduate and Graduate Students in Stockton

  • Spring break for semester-based programs on the Stockton Campus will be extended one week, through March 20, to give students, faculty and staff time to prepare for this transition.
  • Starting March 23, undergraduate and graduate classes in Stockton will be delivered via remote instruction.

McGeorge Students

  • Beginning March 23 and continuing until the end of the semester, class sessions will be delivered via remote instruction, and a few experiential classes will be adapted to allow social distancing. Dean Colatrella will provide further details.

Students in the Physician Assistant Program and Programs in the Thomas J. Long School of Pharmacy

  • Starting March 23, students will receive didactic and discussion courses through remote instruction, and experiential classes will be adapted to allow social distancing. Clinical rotations at off-campus locations will continue. Your dean or program director will provide further details.

Dugoni Students

  • Starting with the new quarter that begins March 30, courses with more than 50 students will be delivered via distance technologies. Dean Nadershahi will provide further details.

All Other Students

  • Your dean or program director will provide further details.

Q: Will Pacific ask employees to work remotely?
A: On March 16, Pacific asked staff members in non-essential roles to work remotely. Pacific has enacted an Interim Policy for Remote Working Exceptions and Temporary Emergency Leave. We recommend that supervisors partner with employees to explore opportunities to work remotely when job duties permit. Please review the full policy online. For questions, please contact Human Resources at 209.946.2124 or human_resources@pacific.edu.

Pacific staff: Resources for working remotely.

Q: Will university-sponsored events be canceled?
A: All on- and off-campus university events with 50 or more people are canceled until April 17.

In conjunction with announcements made by the West Coast Conference and the NCAA, Pacific Athletics on March 12 canceled competition as well as formal and organized practice sessions in all sports for the remainder of the spring season.

Q: Is the university increasing the cleaning of frequently contacted areas and surfaces (door handles, desks)?
A: Pacific is following the Centers for Disease Control (CDC) guidance for universities and colleges based on what is currently known about the spread of COVID-19, including:

  • Frequently disinfecting areas, such as doorknobs, light switches, chairs, tables and countertops.
  • Expanding the placement of hand sanitizers.
  • Sharing educational flyers on prevention methods with all of our residential communities.

Providing COVID-19 information to all residential assistants.

Q: Will Pacific offer free masks?
A: Face masks are available to students who are showing symptoms of COVID-19 ( CDC recommendations) to help prevent the spread of the disease to others. The CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Q:Will Pacific close the Baun Fitness Center or other public facilities?
A: If campus closures are ordered, those will likely extend to all public areas, including fitness facilities.

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Travel and study abroad guidelines

Q: What are Pacific’s guidelines regarding study abroad programs?
A: On March 3, Pacific suspended all current and planned study abroad programs effective immediately in response to the Centers for Disease Control and Prevention (CDC) and other public health guidelines on managing the coronavirus for American students studying abroad.

Our decision was made thoughtfully and carefully with our students’ well-being as the first consideration.

Students returning as directed will be reimbursed for airline change fees and booking or rebooking fees, and for those students who have prepaid for housing and/or board during their time abroad, the university will ensure housing and/or board is granted at no cost for the duration pre-paid by the student.

Students who elect not to return at this time will not receive financial or logistical support from the university.

Q: I am returning from studying abroad. Can I return to campus?
A:
To ensure the safety and well-being of the university community, all students returning from international travel will be subject to the Centers for Disease Control (CDC) travel re-entry guidelines depending on the CDC Warning Level of the country in which you are based on the day you land in the United States.

  • Those returning from CDC Warning Level 3 countries (currently Italy, China, Iran and South Korea) will be required by the public health department to self-isolate for 14 days before returning to campus.
  • Those returning from CDC Warning Level 2 countries (currently Japan) will be requested to self-monitor for 14 days and consult with student health services or their primary care provider upon return.
    Self-monitoring means people should monitor themselves for fever by taking their temperatures twice a day and remain alert for cough or difficulty breathing. If they feel feverish or develop measured fever, cough or difficulty breathing during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department.

Those returning from CDC Warning Level 1 countries (currently Hong Kong) or non-warning designated countries may resume campus activities immediately, but are asked to closely monitor their health and reach out to student health services or their primary care provider immediately, if necessary.

Q: I have an upcoming international university-related trip. What do I need to know?
A: On Feb. 27, Pacific suspended international travel for all university-related business for the next two months. Because this is a dynamic situation, as a precautionary measure, this decision relates to all international travel rather than just to those countries that currently have travel advisories. We will continue to monitor CDC guidance and update this decision as necessary.

For questions on how the international travel suspension may impact you academically, please contact the Office of the Provost at provost@pacific.edu.

For information on the university’s international travel suspension, please contact the Emergency Management Program at emergencymgmt@pacific.edu.

Q: Can faculty and staff attend conferences that are being held in the U.S.?
A: 
Domestic travel for non-essential university-related business is suspended through April 17. Exceptions for essential activities for student recruitment, fundraising and athletics are being evaluated and will require approval by the interim president, vice president or interim provost.

This suspension is in addition to the previously announced suspensions of international travel for university-related business and study abroad programs.

Q: What if a conference is canceled and has been paid for?
A:
Check with the event organizer to see if they will reimburse any of the expenses. If the trip included airfare, check with the airline as many are waiving fees and making other adjustments. If fees or other costs are not waived, the department will incur the cost(s).

Q: I am scheduled to attend a conference/event but am not comfortable traveling due to COVID-19. What should I do?
A:
Please work directly with your supervisor to see if someone else can attend or other arrangements can be made.

Q: I am considering traveling internationally on vacation. What do I need to know?
A: If you are planning to travel internationally on personal and non-university-related business, we strongly encourage you to reevaluate your plans based on CDC and U.S. Department of State advisories, which are changing frequently because of the dynamic nature of this situation.

If you are planning personal international travel, please complete the required form at least 30 days in advance of your trip so that we may contact you upon your return. To ensure the safety and well-being of the university community, all students, faculty and staff returning from international travel will be subject to the CDC and local public health travel re-entry guidelines in place at the time of their return.

If you have questions about the university’s international travel suspension, please contact the Emergency Management Program at emergencymgmt@pacific.edu.

Q: I recently traveled internationally. Can I return to campus?
A: To ensure the safety and well-being of the university community, all students, faculty and staff returning from international travel will be subject to the CDC and local public health travel re-entry guidelines in place at the time of their return.  

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Reporting discrimination

Q: What should I do if I witness or am a victim of discrimination in relation to the coronavirus?
A: Concerns over COVID-19 are causing fear and uncertainty at Pacific and other colleges and universities across the nation. Viruses do not target people from specific populations, ethnicities or racial backgrounds, nor should we as Pacificans. Please continue to be supportive and respectful of one another and those affected by this issue. Read this full message from Interim President Maria Pallavicini: “ An important time to support one another.”

There are several ways we can support one another and counter stigma against Asian and other members of our community:

  • Extend compassion and kindness to others during what is, for many in our community, a time of great stress and uncertainty.
  • Do not make assumptions about someone’s health status based on their ethnicity, race or national origin.
  • Rely on and share trusted sources of information regarding COVID-19 such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization.
  • Be conscious of your language, its intent and impact.
  • Report incidents of stigmatization or harassment through the Bias Response Incident Report Form or call 209.946.7678.

Please also review the CDC webpage on countering this stigma.

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Additional health information and resources

Q: Where can I get more information?
A: Governmental Resources

Other Resources

Q: Is this a global public health emergency?
A: The World Health Organization declared the spread of the virus a public health emergency on January 30, 2020.

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