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Information for Students | Novel Coronavirus (COVID-19)

Pacific has created a centralized email address to send questions and inquiries about COVID-19 related issues: COVID-19_information@pacific.edu. We will respond to these emails as soon as possible.

Resources for students

Latest Information

May 11, 2020: COVID-19 Relief Scholarship and CARES Act Emergency Grant— The Office of Financial Aid has been working on two support programs that will help our students. These two programs provide eligible students with financial assistance to ensure that their academic success is not impacted as a result of the pandemic. Learn more >

April 29, 2020: Statement from University of the Pacific—Given the uncertainties of COVID-19, no U.S. universities can definitively say whether they will be fully open for the fall semester. But at Pacific, we are planning and anticipating welcoming our students back to our campuses in August. Learn more >

April 27, 2020: Update on COVID-19 Planning and Response—Interim President Maria Pallavicini provides an update to the Pacific community about returning to campus, student assistance, enrollment efforts, finances and what's ahead for the university. Learn more >   

April 8, 2020: COVID-19 Relief Scholarship for Students—The Board of Regents unanimously approved the University of the Pacific's COVID-19 Relief Scholarship to assist students so that they can focus on pursuing their degree programs. Learn more >

March 31, 2020: Summer Sessions Going Online—With the focus remaining intently on protecting the health and safety of students, faculty and staff, Pacific has decided all Summer Sessions will be taught online and available at a reduced fee. Learn more >

March 30, 2020: Pass/Fail and Withdrawal Options for Students—Recognizing the significant challenges students are experiencing, Pacific has extended the deadline to elect the pass/no credit grading option for each undergraduate course. Learn more >

March 26, 2020: Resources to help support you and keep you connected—Message from Vice President for Student Life Carrie Lovelace Petr to students about services students can access remotely. Learn more >

March 26, 2020: Pacific's decision regarding Commencement 2020—The extraordinary circumstances of COVID-19 are requiring Pacific to rethink how our graduating seniors experience this important tradition. Learn more >

March 24, 2020: Supporting our Pacific community—Board of Regents has unanimously approved measures to address refunds of room, board and parking, and to assist student workers. Learn more >

View all updates >

Frequently Asked Questions

General questions

• Can I stay in my on-campus residence or I am required to leave?
As announced March 15, 2020, in the event of an outbreak, it will be impossible for Pacific to provide the level of medical attention and service that will be needed for our residents. As such, we are only able to accommodate a very limited number of students in residence halls on campus during this period. On-campus residents have been asked to find alternative housing immediately.

Residents received information directly from Residential Life and Housing with details on the check-out process and requests for extending time for check-out. Any additional follow-up questions or concerns should be directed to iamhome@pacific.edu.

• What student services can I access?
At this time, university services remain available to students by phone and email. Students should call or email offices to find out their specific remote-service plan. We are still here for you, and hope to continue to offer as many services as is safely possible.
Due to the fluid nature of the situation, service availability may change. The university will ensure that all essential services (housing, dining, health, counseling, etc.) remain available to students in the event other services need to be limited.

• Is there a website with information about how to utilize technology for distance learning?
Yes. Visit the Resources for Learning Remotely page. This site includes helpful information about setting up internet access, setting up your computer for remote learning, using Canvas and more.

• What should I do if I don’t have a laptop? 
As outlined in the March 17 email from Interim Provost Michael Hunter Schwartz, all of our courses for the remainder of the semester will be taught remotely. We recognize that not every student may have access to a computer while you are not on campus. The university has acquired and repurposed a limited number of computers that can be loaned to our students who need them during this challenging time.

Our commitment to your success means that each of you has the support to complete your studies. We ask you to request a computer if one is not available to you by any other means as we have a small supply of loaner computers.

When the COVID-19 situation ends or at the university’s request, the computers will be required to be returned. Please keep the box in which we ship you the computer. We will cover the cost of shipping the computer back to the university.

If you need a computer and have exhausted all other options, please email the university by Thursday, March 19, 5 p.m. PDT at COVID-Laptop-Request@pacific.edu. Your email must include the following information:

  • Your name and 98- number
  • The address to which any laptop should be mailed
  • A statement that you will otherwise have no computer to use for your classes
  • A statement that you understand that the laptop is a loaner
  • A promise to return the laptop in its original packaging upon demand by University of the Pacific (note: Pacific will pay for return shipping).

• I am a student with a disability; how will accessing instruction and services remotely impact me?
The Office of Services for Students with Disabilities (SSD) will proactively reach out to students who are identified to be most impacted by these changes to ensure they receive appropriate accommodations and support. Students with questions or concerns are encouraged to contact SSD directly at ssd@pacific.edu or 209.946.3221.

• I am a student employee. What options are available to me to continue working?
Supervisors are being asked to discuss remote-work/project options for student employees to consider. Students should work directly with their on-campus supervisor to determine what is feasible.

• What steps should I take if I think I have COVID-19?
See the CDC website for official guidance and how to identify symptoms. If you think you’ve been exposed to COVID-19, please contact the student health center, make a phone appointment and/or use the nurse advice line: 209.946.2315, option 4. If you are home, contact your local primary care provider right away to discuss next steps and appropriate notification.

• Will this have any impact on my tuition payments or financial aid?
There are no anticipated changes in tuition payments or financial aid packages as a result of this decision. Students are encouraged to check their Student Account online through InsidePacific, and contact the Student Accounts or Financial Aid offices directly with specific account questions.

• Will I receive any type of refund for housing if I chose to leave campus?
On March 25, the Board of Regents unanimously approved measures to address refunds of room, board and parking. Learn more >

• I’m an international student with a visa or other travel considerations. Who should I contact?
International students should contact International Programs and Services at 209.946.2246 or ips@pacific.edu with any questions about visas, travel forms and other immigration-related concerns.

• What does this mean for Commencement?
At this time, a decision has not been made regarding commencement. The current event policy suspends all events with 50 or more attendees through April 17.

• What about mail services? Can I have my mail forwarded?
Students should contact Mail Services by calling 209.946.2250 or at mailroom@pacific.edu to discuss their specific situation.

• How will this impact my CO-OP or internship?
Students should contact their faculty advisor or department chair for specific questions about these and other experiential learning opportunities.

• How will this impact my classes and final exams?
As announced on March 11, 2020, beginning March 23, Pacific will transition from in-person to remote instruction through the end of the academic year. Faculty will be in direct contact with students about how their classes will change as a result of this transition. Students who have not heard from faculty are encouraged to reach out to them directly, or contact their faculty advisor or department chair for assistance.

• Will this have any impact on my ability to graduate?
There are no anticipated changes to students’ graduation plans as a result of this decision. Students who have applied to graduate remain eligible to graduate during the spring 2020 semester.

• How will advising happen for summer and fall? How will I register for classes?
Pre-registration advising (scheduled to begin this week) and registration appointments (published in InsidePacific and starting March 30) will proceed using distance technologies. As usual, faculty advisors will provide information to their students about how to schedule appointments. To extend the time available for advising, faculty have been asked to schedule appointments in order of registration priority (seniors first, then juniors, etc.) as much as possible. Students also may schedule an appointment with academic advisors through the Academic Advising and Career Services Center in advance of their pre-registration faculty advising appointment to create a draft course plan or to receive guidance using electronic tools, such as e-Prowl and DegreeWorks.  Advising questions may also be sent to advising@pacific.edu.

• How will I register for summer and fall 2020 classes?
Registration for summer and fall 2020 will continue as scheduled, via InsidePacific. Students should contact their faculty advisor or the Academic and Career Services Center for specific questions about their registration appointment.

• Will I still have access to academic services, such as tutoring and writing support?
Yes. All student academic support services through the library’s Student Academic Support Services Hub remain available via online access. Tutoring, math lab, writing centers, library research consultations and College Learning Skills consultations and workshops will continue via online appointments. General questions about student academic support services may also be sent to hub@pacific.edu.

FAQs for students remaining on campus

• Will dining services be available to me?
The Grove will offer grab-and-go options for students on the Stockton Campus.

• What events and activities will continue on campus for those who stay?
All on- and off-campus university events with 50 or more people are canceled until April 17, and Pacific Athletics has canceled competition in all sports for the remainder of the spring season. Please know that for students who are approved to remain on campus, life on campus will be different. In order to reduce virus spread there will be no social events or student programming. Recreation centers will not be available and dining options will be limited. You may be asked to change residential facilities and will be expected to stay on campus and not have guests.
Students also are encouraged to practice social distancing (keep 6 feet or more between people). Some suggestions for upcoming events include:

  • Make remote participation available when possible.
  • Ask attendees to practice prevention methods.
  • Find ways to give participants more physical space (e.g., larger meeting rooms, meeting outside).

• What student services can I access?
At this time, university services remain available to students by phone and email. Students should call or email offices to find out their specific remote-service plan. We are still here for you, and hope to continue to offer as many services as is safely possible.
Due to the fluid nature of the situation, service availability may change. The university will ensure that all essential services (housing, dining, health, counseling, etc.) remain available to students in the event other services need to be limited.