Student Complaint Procedure Notice
The United States Department of Education requires institutions of higher education to publish and comply with policies regarding student complaints that address the school's program of education.
Accordingly, as a Western Association of Schools and Colleges (WASC) accredited institution, University of the Pacific is subject to the WASC Standards found on the WASC website at: http://wascsenior.org/files/Standards_at_a_Glance.pdf. Any student at Pacific who wishes to bring a formal complaint to the administration regarding a significant problem that directly implicates the school's program of education and its compliance with the WASC Standards, should do the following:
- Submit the complaint in writing to the Vice President for Student Life. The complaint may be sent via email, U.S. Mail, facsimile, or in person to the Office of the Vice President for Student Life.
- The complaint should describe in detail the behavior, program, process, or other matter that is at issue, and should explain how the matter directly implicates the student's program of education and the University's compliance with a specific, identified WASC Standard(s).
The complaint must contain the complaining student's name, his/her student ID#, his/her official Pacific email address, and his/her current mailing address. This information will be kept confidential but there must be an identifying name for response to take place. When an administrator receives a student complaint that complies with the foregoing requirements, the following procedures shall be followed:
- The Vice President for Student Life will acknowledge the complaint within three business days of receipt. Acknowledgement may be made by email, U.S. Mail, or by personal delivery, at the option of the Vice President.
- Within 10 business days of acknowledgement of the complaint, the Vice President for Student Life, or the Vice President's designee, shall respond to the substance of the complaint, either in writing or in person, and shall indicate what steps are being taking by the University to address the complaint. If further investigation is needed, the complaining student shall, upon conclusion of the investigation, be provided with substantive response to the complaint within 10 business days after completion of the investigation.
- Any appeal regarding a decision on a complaint shall be brought before the President of the University.. The decision of the President will be final. Any appeal must be brought within 10 business days from the date of the response by the Vice President for Student Life.
- A copy of the complaint and a summary of the process and resolution of the complaint shall be kept in the office of the Vice President for Student Life for a period of eight years from the date of final resolution of the complaint.
If you believe that your complaint warrants further attention after exhausting all the steps outlined in the writing given to you by the Vice President for Student Life, you may contact:
The Western Association of Schools and Colleges (WASC) at http://www.wascsenior.org/comments if your complaint is about the institution's compliance with academic program quality and accrediting standards. WASC is the academic accrediting body for University of the Pacific.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WASC or the investigative team representing University of the Pacific, you may submit a complaint to the Attorney General of the State of California by filing a complaint form with the Public Inquiry Unit of the California State Department of Justice at:
Public Inquiry Unit: 916-322-3360; Toll-free (in CA): 800-952-5225; Fax: 916-323-5341; or On line forms: http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
The Attorney General's Office will review the process through which the campus attempted to resolve your complaint. If the process complies with the written outline, the Attorney General's Office will, for the purposes of state oversight, consider the matter closed. If the Attorney General determines that the process through which the campus attempted to resolve your complaint did not comply with its published process, the Attorney General may request reconsideration by University of the Pacific. The Attorney General's Office also has oversight of University of the Pacific as authorized through the "Supervision of Trustees and Fundraisers for Charitable Purposes Act" [Cal. Gov't Code § 12598], which provides public means to submit complaints regarding non-profit colleges and universities that abuse their status under the Internal Revenue Code of 1986 (23 U.S.C. §501(c)(3). The California Attorney General is given broad powers to undertake law enforcement investigations and actions to protect the public interest under Cal. Gov't Code § 12598.
Most complaints made to media outlets or public figures, including members of the California legislature, Congress, the Governor, or individual Regents of University of the Pacific are referred to the University President's Office.
Nothing in this disclosure limits any right that the student may have to seek civil or criminal action to resolve the complaint.
University of the Pacific has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Vice President for Student Life, 3601 Pacific Avenue, Stockton, CA 95211, (209) 946-2365.