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CONTACT US

Stockton Helpdesk - 209.946.7400
Hours: 7:30 am - 6:30 pm Mon - Fri
Sacramento Helpdesk - 916.739.7325
Hours: 8:00 am – 6:30 pm Mon - Fri
San Francisco Helpdesk - 415.929.6514
7:30 am - 5:30 pm Mon -Fri. Night Clinic Mon & Thu until 8:00 p.m.

Business Office - 209.946.7371
Hours: 8:00 am - 5:00 pm Mon - Fri

Administrative Services Access Request Procedures

Step 1 - Requesting User:

  1. Print out a Administrative Services Access Request Form (Banner, Argos, OnBase, CRM)
  2. Complete the Personal Data Section.
  3. Sign the Confidentiality Acknowledgement Statement and complete the FERPA online training certificate. (To access the FERPA online test, please log on to insidePacific select the Administrative tab and select FERPA tutorial or test.) If requesting access for the first time attach copies to request and also send signed copies to Human_Resources@pacific.edu
  4. Third-party access (consultants, contractors and agency temporaries) must complete the Third Party Access Agreement. Sign the Banner Access Form and forward it to your immediate supervisor for signature
  5. Banner Overview and Navigation Training is strongly recommended for all Banner users.

Step 2 - Requestor's Supervisor

  1. Supervisor Complete middle section of the form
  2. Select type of employee, if temporary, third party or student access is being requested make sure an expiration date is given. (Student access request will need the Policy Exception Form
  3. Select type of Access needed by end-user.
  4. Select all modules needed by end-user.
  5. Describe the need for access based on the requesting user's job functions.
  6. Sign form.
  7. Forward form to all the appropriate Data Stewards (DS)/Information Brokers (IB) on the list of Modules selected.

Step 3 - Data Steward (DS) and or Information Broker (IB)

  1. Once all requirements are met, the DS/IB approves or denies access for his/her assigned module. If denying request make sure DENIED box is checked off. Notify requesting supervisor and IT/EIS
  2. DS/IB details access based on security class or direct object access with query or update for Banner, report viewer or writer for Argos and detailed OnBase and CRM user group(s) name.
  3. Sign form, scan and email to Pacific IT/ EIS, please use the following email address: accessrequest@pacific.edu .

Step 4 - Application Administrator/DBA

  1. Configuration Management Specialist reviews request and assigns to Application Administrator.
  2. Application Administrator notifies the DS/IB(s) when Administrative Access for the end-user has been created/modified/removed/extended.

Step 5 - DS/IB

DS/IB completes the process and notifies the end-user and/or the supervisor



Please note that issuing "generic" Banner accounts is no longer possible. We will work with you to ensure that you can accomplish your business processing while adhering to University data and security policies.

Banner Overview and Navigation Training is strongly Recommended for all Banner users. 


Accounts Receivable -  Contains Financial information related to student account activity.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Admissions & International Students - Contains information on inquiries and all applicants for admission.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Advancement - Contains information Alumni and Donors. 

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


CRM - Constituent Relationship Management 

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


 Faculty - Contains information pertaining to an individual faculty member's academic appointment.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Finance - Contains financial information applicable to student aid toward tuition fees.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Financial Aid - Contains financial information applicable to student aid toward tuition fees.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Housing & Location Management - Contains on-campus student housing information, including student placements and meal plan history.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Human Resources & Position Control - Contains demographic and employment information. As well as all related payroll information and position control with related budgeting and labor distribution. Send requests to:  Human_Resources@pacific.edu

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


Registrar - Contains registrar related information applicable to Registrar staff only.

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


 OnBase Point of Contacts:

Refer to page 2 and 3 of the ASAR form for a full list of Data Stewards” on this page https://www.pacific.edu/about-pacific/administration-offices/pacific-technology/administrative-services-access-request-procedures.html


References: 

  • Argos -

    Enterprise reporting solution meets reporting needs from simple ad hoc queries to advanced dashboards and data cubes

  • CRM -

    A combination of people, processes, and technology used to acquire, enhance, organize, automate, retain and synchronize the relationship with constituents in marketing, communication, assistance, and support for the benefit of the organization.

  • OnBase -

    An enterprise document imaging and management software solution used to capture, route(where applicable), manage, share and archive high volumes of documents/information critical to business operations.

  • QAS -

    QuickAddress Pro is a Solution that returns a complete address from partially entered information. It does this by matching the input address to the US Postal Service (USPS) database containing all deliverable addresses. Once entered, QuickAddress Pro passes the address to Banner or the CRM.  Access is inherited through Data Entry Access to Banner or CRM.

  • Data Entry Access -

    Ability to create and or modify records within a form.  All reports within Banner require a Data Entry access, primarily to update the tables for job submission.

  • Query Access -

    Ability to search and view records within a form.