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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


HelpDesk Support Service

The Pacific Technology helpdesks provide a centralized point of contact for technology and support to University faculty, staff and students at each University campus. 

Requesting the service:

There are a number of ways to contact the campus helpdesks:

        1.    Online self-service portal to request help or report an issue through ServiceNow

        2.    Call or email the campus helpdesk:

                       a.    SAC - 916.739.7325 or sachelpdesk@pacific.edu

                       b.    SF - 415.929.6514 or pchelp@pacific.edu

                       c.    STK - 209.946.7400 or ext. x67400 or helpdesk@pacific.edu

        3.    Walkup service is located at the Sacramento and Stockton Libraries and room 107 in San Francisco

Audience:

Students

Faculty 

Staff

Requesting the service:

If you send an e-mail, you will be contacted by a HelpDesk technician with a response time dependent upon the severity of the problem. If call volume is unusually high, your call may be transferred to voicemail. Please leave a message as this voicemail is checked many times throughout the day.

Documentation:

Click here to see the documentation.


How do I get help with this service?

Please submit a ticket through ServiceNow if you have any additional questions related to the service.