Student Health Services creates an electronic medical record (EMR) for every student when they submit their University entrance health records and when they are seen at Health Services. This record includes entrance health documents, health-related forms, and treatment notes.
Your Records are Private
Your confidentiality and privacy are protected in the delivery of our services. Your medical records are maintained on a secured server, and are viewed only by our staff in the course of service. We cannot release your private health information to any individual without your signed authorization. Exceptions to this authorization include medical emergencies, utilization review, quality assurance actions, court order or subpoena. If you would like to share your records with another party, you must submit a Consent to Release Medical Information for each visit or circumstance.
On your first health services visit you will be asked if you read and signed our Privacy Practices policy statement which is placed in your chart. A copy of the statement is available to you whenever you ask or can be read.
Your records are also protected by the Health Information Portability and Accountability Act of 1996 (HIPAA) regulations and Family Education Rights and Privacy Act of 1974 (FERPA).
Within our electronic medical record system you will be sent auto-generated emails reminding you of your next appointment and/or notifying you when a Health Services Staff member has sent you a secure message via the Medical Portal.
We request that you reconsider sharing your PacificNet username and passwords with those you trust. Should you decide to share your log-in information, you will unintentionally give that person access to view your health record information online. Items such as appointment history, messaging communication from Health Services Staff, lab results, immunization history and account balances will be available to any person who is able to log into your PacificNet account. Any individual who has access to your email account will see messages sent to you reminding you of appointments and notifying you of pending messages on MyHealth@Pacific. Therefore, we strongly recommend that you change your password of you have shared it to protect your privacy.
Changing Your Password via Locksmith: https://locksmith.pacific.edu/ps/
If you would like to opt-out of either of these two program features, please email the director of student health services Dayna Cerruti-Barbero @ dcerrutibarbero@pacific.edu. In your email, please indicate whether you would like to opt out of appointment reminders only, secure messages only, or both features. You do not need to send an email if you would like to have access to these two features. You may opt out of either or both of these features at any time. These features are turned on automatically upon enrollment at Pacific.
Access to Your Records
You are entitled to view and retain copies of anything in your medical record. To obtain copies of your records, you must present a photo ID and you must sign a medical release of information. Depending on the number of items you request, there may be a nominal charge for copies. Medical record requests must be made in advance and may require up to one business week to process.
Questions and Complaints
If you would like more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights or you disagree with a decision we made regarding your protected health information, such as access, amendment, restriction or any other right, you may reach out to the director of Student Health Services, Dayna Cerruti-Barbero @ dcerrutibarbero@pacific.edu. You also have the right to to submit a complaint to HHS. We will provide you with the address to file your complaint with HHS upon request.
