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Pacific Technology extends Helpdesk support

May 6, 2020

Pacific Technology is pleased to announce after-hours Helpdesk support for students, faculty and staff on the Sacramento and Stockton campuses via a third-party service provider. This service will be available to the San Francisco Campus in the future. 

Agents are now available to take calls weekdays after 5 p.m. PDT and throughout the weekend on a 24-hour basis. Customers will call their normal Helpdesk phone numbers, which will direct them to a brief greeting instructing them to select option 1 to be routed to the after-hours call center to speak to a “live” agent.

For assistance, contact your local Helpdesk:

  • Sacramento—916.739.7325
  • Stockton—209.946.7400

The agents taking the calls will either resolve your issue or create a ticket and route/escalate it accordingly for follow-up by your local Helpdesk team.

To learn more, please contact Pacific Technology at helpdesk@pacific.edu.

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