ONLINE
Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.
IN-PERSON
Participants must attend all seven courses to receive a Transit and Paratransit Management Certificate. Missed courses can be rescheduled one time at no additional charge.
Fall 2025 Schedule
| Date | Class | Instructor |
|---|---|---|
| Aug 14 | Orientation (from 8:30 am. to 9:30 am. PST) | Peter Johnson |
| Aug 21 | Strategic Thinking | Mark Schaff |
| Sept 4 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Sept 18 | Marketing Through Customer Service | Kristen Joyner |
| Oct 2 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Oct 16 | Effective Communication Skills | Peter Johnson |
| Oct 30 | Legal Issues in Employee Relations | Tom Brierton |
| Nov 13 | Principles of Transit Budgeting and Finance | Gloria Salazar |
| Date | Class | Instructor |
|---|---|---|
| Sept 17 | Orientation | Peter Johnson |
| Sept 24 | Strategic Thinking | Mark Schaff |
| Oct 8 | Effective Communication Skills | Peter Johnson |
| Oct 22 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Nov 5 | Principles of Transit Budgeting and Finance | Gloria Salazar |
| Nov 19 | Legal Issues in Employee Relations | Tom Brierton |
| Dec 3 | Marketing through Customer Service | Kristen Joyner |
| Dec 10 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Date | Class | Instructor |
|---|---|---|
| Sept 3 | Strategic Thinking | Mark Schaff |
| Sept 17 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Oct 1 | Effective Communication Skills | Peter Johnson |
| Oct 15 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Oct 29 | Marketing through Customer Service | Kristen Joyner |
| Nov 12 | Legal Issues in Employee Relations | Tom Brierton |
| Dec 3 | Principles of Transit Budgeting and Finance | Gloria Salazar |
Program Outline
Overview of Transit Legislation, Regulation, and Policy
Instructor: Donna DeMartino
- Federal and State Legislation and Regulations
- Policies and Procedures — Formation and Influences
- Interpreting and Complying with the ADA
- Identifying and Locating Important Information Resources for Continued Education
Effective Communication Skills
Instructor: Peter Johnson
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles
Budgeting and Financial Management
Instructor: Gloria Salazar
- Budgeting and Cost Allocation Controls
- Budget Development as a Key Management Tool
- Transit Funding Resources & Required Reporting
- Grants Management
- Standards and Required Financial and Performance Reporting for Transit Entities
Strategic Thinking
Instructor: Mark Schaff
- What is Strategic Thinking?
- Assessing Situations
- Recognizing Connections
- Making Decisions
Legal Issues in Employee Relations
Instructor: Thomas Brierton
- Federal and State Employment Law
- Hiring and Firing – The Legal Basics
- Employment Discrimination, Harassment & Retaliation
- Americans with Disabilities Act
Marketing Through Customer Service
Instructor: Kristen Joyner
- Marketing for the Generations
- Service Quality and Dimensions
- Figuring Out the Gaps in Service Provision
- Understanding Customer Expectations
Enhancing Leadership Effectiveness
Instructor: Chris Sablynski
- Leadership vs. Management
- Purpose, Vision, Values, and Goals
- Creating Trust
- Effective Communication and Building Teams
Our staff is dedicated to helping you with all of your questions or concerns.
