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Care Managers
(209) 946-2177
Hand Hall, 1st Floor
Open M-F 8:30am to 5:00pm

Student Referral Services

If you are concerned about a student engaged in imminent self-harm or threat to others, please notify Public Safety immediately at (209) 946-3911 (emergency). For other immediate concerns outside of business hours, please call Public Safety at (209) 946-2537 (non-emergency). Dispatch will then notify appropriate on-call staff as needed. 

Pacific's Student Referral System serves as a "hub" or central point for members of the University community to refer students in need of guidance and support. Upon referral, a staff member reaches out to the student to help them identify and access services needed to obtain their academic goals. 

Signs or Stressors of Students in Need of Referral

These signs may include, but are not limited to:


  • Dissatisfaction with academic major
  • Inability to concentrate
  • Difficulty with workload
  • Drop in grades
  • Erratic class attendance or class performance


  • Isolating self from others/sudden unwillingness to communicate
  • Change in appetite and/or sleeping habits
  • Tension-induced headaches or nausea
  • Body image and/or eating concerns
  • Delusions and paranoia
  • Change in hygiene
  • Food insecurity and homelessness

Safety Risk

  • References to suicide/suicide ideation
  • Non-suicidal self-injury such as cutting
  • Violent behavior
  • Threatening bodily injury or harm to others
  • Alcohol and/or other substance abuse
  • Excessive self-criticism and guilt


  • Feelings related to changes in personal relationships (break-ups, divorce or death)
  • Anxiety, depression, stress, and burnouts
  • Statements reflecting a sense of worthlessness, hopelessness or helplessness
  • Significant decrease in motivation
  • Disruptive in the classroom 

Outcomes of a referred student may include, but are not limited to: 

  • Connecting with a campus academic resource
  • Connecting with a campus support service
  • Ongoing meetings with a Care Manager
  • Assistance dropping or withdrawing from a failing class
  • Wellness/Welfare checks on students who have been absent from class(es)
  • Connecting with an appropriate community resource

How to Refer a Student

There are two ways you can refer a student to the Student Referral Services for support:

  1. Complete the Support Services Referral Form
  2. Call a Care Manager at (209) 946-2177

All referrals should include the following information:

  • Student's Name
  • Pacific ID (if available)
  • Relationship to student (instructor, faculty advisor, etc.)
  • Reason for the referral
  • Whether you would like the referral to be anonymous 

Key Campus Collaborations:

While Care Managers work closely with nearly every campus department or service, key partners include: