Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

Course Outline

  1. Business Operations
    1. Financial Management
    2. Lead and Manage Teams
    3. Implement a Sales Plan
    4. Implement Customer Service Strategies
    5. Implement Marketing
    6. Implement Continuous Improvement
    7. Build Client Relationships and Networks
  2. Operations Management
    1. Operational Planning
    2. Manage Continuous Improvement
    3. Manage Risk
    4. Manage Intellectual Property
    5. Lead and Manage Workplace Relationships
    6. Build an Innovative Workplace
    7. Incorporate Digital Solutions
    8. Develop a Sales Plan
    9. Manage Quality Customer Service

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime - up to 12 months to complete.

Textbook: The instructional materials required for this course are included in enrollment and will be available online.

Hardware Requirements:

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Acrobat Reader. Download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:  

  • Email capabilities and access to a personal email account.

Prerequisites: There are no prerequisites to take this course.

Continuing Education Units (CEUs): 20
Course Code: UETG 103
Certificate Price: $1,895 (financial aid available)