Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else. The Customer Service Certificate consists for two courses; Keys to Customer Service and Extraordinary Customer Service. To receive the certificate you must register for and complete both courses.
Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.
Course Dates Session 1: 2/1/21 - 2/26/21, Session 2: 4/5/21 - 4/30/21, Session 3: 6/7/21 - 7/2/21
Course Code: UCLP 045
Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
Course dates: 3/1/21 - 3/26/21, Session 2: 5/3/21 - 5/28/21, Session 3: 7/6/21 - 7/30/21
Course Code: UCLP 044
Individual courses: $145 (1.6 CEUs)
Certificate/all courses: $245 (3.2 CEUs)
