Medical Administrative Assistant with Medical Billing and Coding

This comprehensive program will provide a foundation of medical vocabulary, to help you better understand doctors' notes and medical record contents. It will also teach you essential medical office management skills that healthcare managers look for, when hiring new front office staff.

Upon completion of this program, you will be prepared to sit for the Certified Billing and Coding Specialist (CBCS) and the Certified Medical Administrative Assistant (CMAA) exams offered by National Healthcareer Association (NHA). The registration fee for both exams are included with this program.

This program will also prepare you to sit for the Certified Professional Coder (CPC) exam and the Certified Coding Associate (CCA) exam.

Course Details

Administrative medical assistants are skilled multi-taskers who direct the flow of patients through an office.  Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient.  This program offers valuable training in medical office management and legal, ethical, and regulatory concepts that are central to this field, including HIPAA compliance and third-party guidelines for filing insurance claims. You will gain hands-on, practical experience in medical billing and coding and work with the main coding manual ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II. You will learn how to code diagnoses, services, and procedures for all systems of the body.

Medical Terminology is the language of medicine. You will study word parts and the structures and functions of the human body. You will also study disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune. You'll also have the option to complete the all-new Career Roadmap lesson for Medical Billing and Coding. This lesson will help you find, land, and keep a job in your new field. These job-finding and job-landing skills will serve you now and throughout the rest of your career. Upon completion of this program, you'll be well prepared to find your place in this rewarding healthcare career.

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime - up to 12 months to complete.

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Textbooks

You will be provided the required textbooks for this program:

  • Delmar's Administrative Medical Assisting
  • A Guide to Health Insurance Billing
  • CPT Standard Edition
  • HCPCS Level II
  • ICD-10-CM Professional for Physicians
  • ICD-10-PCS
  • Merriam-Webster's Medical Desk Dictionary
  • Medical Terminology for Health Professions

After successfully completing your program, you'll also receive access to the National Healthcare Association (NHA) online practice exams and study guide, to help you study for your certification exam.

Prerequisites

In order to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have this before enrolling for this program.

Continuing Education Units (CEUs): 50
Course Code: UETG 200 
Certificate Price: $2,695 (financing available through our partner, ed2go)

Meet the Instructors

Nancy Smith has almost 30 years of experience in healthcare education.  After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges.  In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager.  She is a member of AHIMA and has a CCS-P coding certification.

She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration, including billing and coding, for over 30 years. She holds a bachelor's degree in Business Information Systems and a master's degree in Leadership. She is an AHIMA Approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She owns her own consulting firm, AnnGrant Education Services, Inc. She is currently completing a textbook on the new ICD-10 coding system and is completing a bachelor's degree in Health Information Management with a Registered Health Information Administrator (RHIA) certification.

LaTrisha Howard has over 10 years' experience in the healthcare industry. LaTrisha has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard's experience in coding, she has experience in chart auditing and physician education.

She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.

Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master's Degree in Business Administration with a concentration in Human Resources and a Bachelor's degree in Business Administration (Management).

Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.

Lydia S. Stewart, RN, BSN received her Bachelor of Science Degree in Nursing from McNeese State University in Lake Charles, La. Lydia currently serves as the Revenue Cycle Manager at a large regional medical center in Northeast Louisiana. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision.

Lydia has mentored hundreds of nurses throughout the course of her nursing career. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. She performs revenue cycle fundamental and charging education to department directors and hospital staff. Lydia collaborates with the business office to rectify billing edit issues. She performs managed care reviews for accurate payment. Lydia also serves as an independent charge master and reimbursement consultant to area outpatient service centers. Lydia is a member of the Louisiana Medical Auditor Association and HFMA.

Bunny Reeves is the senior ambulatory surgery coder at Maimonides Medical Center in Brooklyn, NY. She ensures that all charges are captured using appropriate CPT, ICD-9 codes, and modifiers. Bunny has trained and supervised entry-level coders at St. Vincent Medical Center in Staten Island and currently trains student coders at Maimonides Medical Center. She has many years of experience in inpatient and professional coding. In 2007, Ms. Reeves became a Certified Coding Specialist (CCS) through the nationally known organization, American Health Information Management Association (AHIMA).

Sharon L. Blackford, MA, BA, RMA has over 30 years' experience in the medical field. She has a Master's Degree in Organizational Management, a Bachelor's Degree in Business Management, and has served as a Registered Medical Assistant since 1994.She is originally from Chicago, Illinois and has worked in the United States Army. Sharon joined the US Army when she was 20 years old and was an active duty Clinical Specialist for 10 years. She was trained at Walter Reed Army Hospital in Washington, D.C., and her first duty station was Ft. Carson, Colorado Springs, Colorado, as a Labor and Delivery nurse. She also worked in Ft. Devens, Massachusetts in a Combat Support Hospital and Schofield Barracks, Hawaii in both the Troop Medical Clinics and Family Practice on the Island of Oahu. After 10 years active duty she worked as a Hemodialysis Technician at Parkland Hospital in the Outpatient Dialysis Unit. She has worked in Rheumatology, Surgical Oncology, and Family Practice, and has been the Practice Administrator of Neurology, Cardiovascular, and Urology Practices. She was a Medical Assisting Instructor for various Allied Health Schools in the Metroplex in the Dallas-Ft. Worth area. She has been the Director of Education of two proprietary schools Remington College in Shreveport, LA and Ultrasound Diagnostic School in Irving, Texas. She moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College was promoted to Campus Director.

Frequently Asked Questions

Yes, because ed2go programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you'll receive twelve (12) months to complete the program.  

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

No

ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

Upon successful completion of the program, you will be awarded a certificate of completion. In addition, NHA Certified Billing & Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the program and financial obligation.

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don't have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Yes

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above).  If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right.  You may also call us at 1-877-221-5151.  We will answer your questions promptly.

Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Yes, you will be prepared to sit for the Certified Billing & Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA) exams offered by National Healthcareer Association (NHA) and receive exam vouchers after successful completion of the program and financial obligation.

Course Outline

Certified Medical Administrative Assistant
I.    Becoming an Administrative Medical Assistant   
                A.        Qualities of a Medical Assistant
                B.        Job Duties
                C.        Certification
                D.        Scope of Practice
                E.        Ambulatory Healthcare Settings
                F.        The Healthcare Team
II.    Managing Stress and Improving Communication       
                A.       Stress and Burnout
                B.        Types of Communication
                C.        Barriers to Effective Communication
                D.        Patient Interview Techniques
                E.        The Stages of Grief
III.    Law, Ethics and Healthcare
                A.        Health Insurance Portability and Accountability Act (HIPAA)
                B.        Americans with Disabilities Act (ADA)
                C.        Occupational Safety and Health Administration (OSHA)
                D.        Informed Consent
                E.        Advance Directives
                F.        Ethical Guidelines for Healthcare Providers
                G.        Medical Identify Theft
IV.    Improving Your Medical Office
                A.       The Reception Area
                B.        The Medical Receptionist
                C.        Safety Issues
                D.        Opening and Closing the Facility
V.    Computers in the Ambulatory Care Setting
                A.        Use of Computers in the Medical Office
                B.         Electronic Medical Record (EMR) and Electronic Health Record (EHR)
                C.         Safeguarding Protected Health Information (PHI)
                D.        Cloud Computing
                E.         Mobile Health (mHealth)
VI.    Telecommunications and Patient Scheduling
                A.        Telephone Techniques
                B.        Faxing
                C.        Emails
                D.        Patient Portal
                E.        Patient Scheduling Methods
                F.        Cancellations and No Shows
                G.        Dealing with Irate Patients    

 MIDTERM                             

VII.    Medical Terminology:  Word Parts, Plurals, Abbreviations
                A.        Importance of Medical Terminology
                B.        Understanding Word Parts:  Roots, Prefixes, Suffixes
                C.        Abbreviations and Acronyms in Medical Records
                D.        Plural Endings   
VIII.    Managing Medical Records
                A.        Purposes of Medical Records
                B.        Electronic, Paper and Hybrid Medical Records
                C.        Categories of Medical Records
                D.        Flow Sheets
                E.        SOAP Notes
                F.        Filing Paper Records
                G.        Release of Information (ROI)
                H.        Personal Health Record (PHR)
IX.    Written Communication
                A.        Components of a Business Letter
                B.        Proofreading
                C.        Meeting Agendas
                D.        Business Emails

X.    Working with Medical Documents
                 A.        Purposes of Medical Records
                 B.        Types of Medical Record
                C.        Medical Transcriptionist/Medical Scribe   
                D.        Electronic Signatures

XI.    Medical Billing and Coding:  An Overview
                A.        Health Insurance Terms
                B.        Private and Government-Sponsored Insurers
                C.        Code Sets:  ICD-10-CM/PCS, CPT, HCPCS Level II
                D.        CMS-1500 and UB-04
                E.        Electronic Claims
                F.        Pre-authorizations
                G.        Medical Necessity   
                H.        Explanation of Benefits (EOBs)
                I.          Fair Debt Collection Practices Act
                J.         Advance Beneficiary Notice (ABN)

XII.    Daily Financial Practices
                A.        Accounts Receivable and Accounts Payable
                B.        Provider Fees
                C.        Improving Patient Payments
                D.        Claims Denial Strategies
                E.        Practice Management Software
                F.        Managing Patient Accounts
                G.        Petty Cash

XIII.    The Administrative Medical Assistant as Office Manager
                A.        Qualities of an Office Manager
                B.        Job Duties
                C.        Policy & Procedure Manual
                D.        Staff Meetings
                E.        Physician Credentialing
                F.        Clinical Documentation Improvement (CDI)
                G.        Practice Websites

FINAL                             

Medical Billing and Coding
I.    Introduction to Medical Billing and Coding
                A.    Personal Qualifications
                B.    Career Opportunities
                C.    Certifications
II.    Healthcare Law
                A.    HIPAA Privacy Rule and Security Rule
                B.    Protected Health Information
                C.    Fraud and Abuse
                D.    Stark Law
                E.    False Claims Act
III.    Introduction to Health Insurance Terms
                A.    Health Insurance Terms
                B.    Managed Care
                C.    Healthcare Provider Terms
                D.    Third-Party Reimbursement Methods
IV.    Pharmacology for Coders
                A.    Definition of Pharmacology
                B.    Generic and Brand Names
                C.    Drug Classifications
                D.    Therapeutic Uses of Medications
                E.    Routes of Administration
                F.    Formularies
                G.    Medication Lists
V.    ICD-10-CM
                A.    Overview of ICD-10-CM
                B.    Format of ICD-10-CM
                C.    ICD-10-CM Coding Guidelines
                D.    ICD-10-CM Coding Conventions
                E.    Steps for Assigning ICD-10-CM Codes
VI.    CPT and HCPCS Level II Coding
                A.    Healthcare Common Procedure Coding System
                B.    Organization of the CPT Code Book
                C.    CPT Coding Conventions
                D.    Organization of the HCPCS Level II Code Book
                E.    Steps for Assigning CPT and HCPCS Level II Codes
VII.    Abstracting Information from Medical Documents
                A.    Coding from SOAP Notes
                B.    Coding from a Consultation Report
                C.    Coding from Operative Reports
                D.    Coding from Emergency Room Records
                E.    Coding from Procedure Reports
VIII.    New Patients, Insurance Claims and EOBs
                A.    Electronic, Paper and Hybrid Medical Records
                B.    Practice Management Software
                C.    Patient Portal
                D.    Developing an Insurance Claim
                E.    New Patient Procedures
                F.    Medical Necessity
                G.    Explanation of Benefits (EOB)
                H.    Collection Practices
IX.    Submitting Electronic Claims and CMS 1500
                A.    Electronic Data Interchange (EDI)
                B.    Electronic Claims Submission
                C.    1500 Claim Form
                D.    National Uniform Claim Committee

X.    Blue Cross/Blue Shield
                A.    Participating and Nonparticipating Providers
                B.    Allowable Fee
                C.    Usual, Customary and Reasonable (UCR)
                D.    Blue Shield Claims Submission
XI.    Medicare
                A.    Medicare Parts A, B, C and D
                B.    Participating and Nonparticipating Providers
                C.    Advance Beneficiary Notice (ABN)
                D.    Supplemental Insurance
                E.    NCCI
                F.    Medicare Claims Submission
XII.    Other Healthcare Programs
                A.    Medicaid
                B.    TRICARE
                C.    CHAMPVA
                D.    Workers' Compensation
                E.    Claims Submission
XIII.    ICD-10-PCS
                A.    Overview of ICD-10-PCS
                B.    ICD-10-PCS Code Structure
                C.    Index and Table Conventions
                D.    Code Components
                E.    Definitions Used in ICD-10-PCS
XIV.    Survey of Hospital Billing
                A.    Hospital Revenue Cycle
                B.    Chargemaster
                C.    Master Patient Index
                D.    Prospective Payment Systems
                E.    Principal Diagnosis
                F.    Present On Admission
XV.     Career Roadmap for Medical Billing and Coding - Find a Job Fast
                A.    Introduction
                B.    Succeeding in the Gig Economy
                C.    Your Skills and Talents
                D.    Your Résumé and Cover Letter
                E.    Using Email and Social Media
                F.    Connecting with Others
                G.    Acing the Interview
                H.    Negotiating Your Salary
                I.    After You Land the Job
                J.    Review and Reflect

Medical Terminology
I.    A Foundation in Medical Terminology
                A.    The Fundamentals of Medical Terminology
                B.    Overview of the Human Body
                C.    Practicing What You've Learned
II.    The Skeletal and Muscular Systems
                A.    Overview of the Skeletal System
                B.    Overview of the Muscular System
                C.    Practicing What You've Learned
III.    The Cardiovascular and Respiratory Systems
                A.    Overview of the Cardiovascular System
                B.    Overview of the Respiratory System
                C.    Practicing What You've Learned
IV.    The Digestive, Urinary, and Reproductive Systems
                A.    Overview of the Digestive System
                B.    Overview of the Urinary System
                C.    Overview of the Reproductive System
                D.    Practicing What You've Learned
V.    Nervous and Integumentary Systems and Special Senses
                A.    Overview of the Nervous System
                B.    Overview of the Integumentary System
                C.    Overview of Special Senses
                D.    Practicing What You've Learned
VI.    The Lymphatic, Immune, and Endocrine Systems
                A.    Overview of the Lymphatic System
                B.    Overview of the Immune System
                C.    Overview of the Endocrine System
                D.    Practicing What You've Learned